Head of Digital Channels & Platform Strategy

Citi; New York (NY); On-site; USD 250,000 - 500,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k)

Life, accident, and disability insurance

Wellness programs

Paid time off packages

Job summary

Citi is seeking a Head of Channels & Platforms to oversee the strategy and delivery of core digital experiences at Citi. This leadership position requires 15+ years in digital product management within financial services, managing high-traffic channels, and leading modernization efforts. You will implement performance metrics and collaborate with cross-functional teams to improve customer engagement. The role is located in New York, New York, offering a competitive salary range of $250,000 to $500,000.

Qualifications

• 15+ years of digital product or platform experience in financial services.
• Experience managing high-traffic digital channels with accountability for performance.
• Strong ability to influence cross-functional partners.

Responsibilities

• Own the strategy, roadmap, and delivery for core digital channel experiences.
• Lead platform modernization and technical debt reduction.
• Establish and own channel performance metrics.

Skills

Digital product or platform experience in financial services

Digital channel management

Platform architecture

Large-scale consumer-facing application delivery

Analytical and practical problem-solving

Strong communication skills

Change management

People management

Education

Bachelor's degree (BA/BS)

Master's degree (MS/MBA)

Job description

Citi is seeking a Head of Channels & Platforms to oversee the strategy and delivery of core digital experiences at Citi. This leadership position requires 15+ years in digital product management within financial services, managing high-traffic channels, and leading modernization efforts. You will implement performance metrics and collaborate with cross-functional teams to improve customer engagement. The role is located in New York, New York, offering a competitive salary range of $250,000 to $500,000.