Head of Delivery

Bazeta; United States; Remote; USD 180,000 - 260,000; Full time

Job summary

Roboflow is seeking a Head of Delivery to own and scale how we take our most complex customers from vision to production. You will lead the Delivery organization, including Implementation Engineering and Forward Deployed Engineering, and partner with Sales and Solutions Architects to ensure successful deployments.

You’ll be a hands-on leader who works closely with customers, engineers, and executives, shaping the operating model and driving time-to-value in a fast-growing, technology-driven

Qualifications

• You've built or led a customer-facing technical delivery or forward deployed engineering function in a technical software company.
• You're deeply technical and comfortable working alongside engineers on complex customer problems.
• You're a hands-on leader who stays involved in the work.
• You've driven production deployments from proof of concept to scale.
• You can balance customer needs with scalable product and organization.

Responsibilities

• Lead and scale the Delivery organization, including Implementation Engineering and Forward Deployed Engineering.
• Work directly with customers and teams on complex deployments.
• Create repeatable playbooks for scoping, deployment, escalation, and handoff.
• Partner with Sales and Solutions Architects to align deployments with contracts.
• Define success metrics and improve deployment health and time-to-value.
• Drive scalability by improving processes, tooling, and documentation.
• Develop and mentor technical talent across teams.

Skills

Technical leadership

Hands-on leadership

Customer delivery

Architectural discussion

People management

Job description

# Head of DeliveryUnited States11 hours agoID 4589543Price on request## DetailsEmployment type: Full-timeRemote: YesCompany: RoboflowLevel: Director## DescriptionWho We Are Roboflow is on a mission to give software the sense of sight. Our platform makes it easier for developers and organizations to build, deploy, and manage computer vision applications. More than 1 million developers have used Roboflow, and our customers range from startups to some of the largest companies in the world. As computer vision moves from experimentation into production, we're helping companies deploy visual AI into the physical world - across manufacturing, logistics, healthcare, retail, and countless other industries. We're looking for a Head of Delivery to own and scale how we take our most complex customers from vision to production. The Opportunity Our customers come to Roboflow with ambitious problems: automating quality inspection, monitoring infrastructure, understanding physical environments, improving operational workflows, and building entirely new products powered by computer vision. Getting those applications into production often requires much more than handing a customer software. Our Delivery organization, including Implementation Engineering and Forward Deployed Engineering, works alongside customers to turn those ideas into real, production-ready systems. We're looking for a leader who can build this function for the next stage of Roboflow's growth. You'll own the teams, operating model, and customer delivery strategy, while remaining deeply involved in the work yourself. This is not a role for someone who wants to manage delivery from a distance. We expect you to understand our customers' problems, get into the technical details with your team, join critical customer conversations, and help solve the hardest deployments. You'll be both the architect of the organization and an active participant in the work. What You'll Do Lead and scale our Delivery organization. Own our Implementation Engineering and Forward Deployed Engineering teams and continue building the organizational structure, roles, processes, and operating cadence required as Roboflow scales. Get hands-on with our hardest deployments. Work directly with customers and your team on complex implementations. You'll be comfortable jumping into an architecture discussion, helping scope a deployment, troubleshooting an implementation, or joining an executive customer conversation when needed. Build the playbook. Create repeatable frameworks for scoping, implementation, deployment, escalation, and handoff without forcing every customer into the same model. Own the path from sale to production. Partner closely with Sales and Solutions Architects before contracts are signed to ensure we're setting customers and our own teams up for successful deployments. Drive customer outcomes and success. Establish clear definitions of implementation success, time-to-value, deployment health, and customer outcomes, and build the systems needed to measure and improve them. Make the organization more scalable. Identify where we should solve a problem through people, process, product, documentation, tooling, or automation. The goal isn't simply to add more Delivery headcount as customers grow. Develop exceptional technical talent. Hire, coach, and develop Implementation Engineers and Forward Deployed Engineers who combine technical depth with strong customer instincts and high ownership. Create tight feedback loops with Product and Engineering. Delivery will see some of our customers' hardest technical problems firsthand. You'll ensure those learnings make their way back into our product and influence where we invest. Partner across GTM. Work closely with Sales, Solutions Architects, Support, and Partnerships to create a seamless customer experience from initial discovery through production deployment and expansion. Who You Are • You've built or led a customer-facing technical delivery, forward deployed engineering, implementation engineering, professional services, or similar organization in a technical software company. • You're deeply technical and comfortable working alongside engineers on complex customer problems. • You're a hands-on leader. Managing a team doesn't mean stepping away from the work. • You've personally worked with customers on complex implementations and understand what it takes to move from a promising proof of concept to a production system. • You know how to balance customer-specific needs with the need to build a scalable product and organization. • You're an excellent people leader who can attract, develop, and retain highly technical, high-agency talent. • You can operate comfortably across technical and business audiences — from engineers working through an architecture problem to executives discussing business outcomes. • You have strong judgment around prioritization and resource allocation, particularly when multiple important customers need support at the same time. • You thrive in environments where the playbook is still being written. We'd Be Especially Excited If • You've built a Delivery or Forward Deployed Engineering function from an earlier stage. • You've worked in developer tools, infrastructure, AI/ML, data platforms, robotics, computer vision, or another deeply technical product environment. • You've supported deployments involving both software and the physical world. • You have experience working with enterprise customers on complex, multi-stakeholder deployments. • You've built systems that meaningfully improved time-to-value or made a services-heavy motion more repeatable and scalable. • You’ve owned the entire customer success process. What Success Looks Like Within your first year, you've built a clear operating model across Implementation Engineering and Forward Deployed Engineering, created stronger consistency in how we scope and execute customer deployments, and developed a team capable of supporting increasingly complex customers.... Source: Jobicy (https://jobicy.com/jobs/158290-head-of-delivery)This listing comes from a partner feed. Apply on the source website.