Customer Success Engineer

Bazeta; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

Roboflow is seeking a Customer Success Engineer in the United States to guide users through our computer vision platform. You’ll design and deliver scalable enablement programs, run webinars, and create practical assets that help thousands of developers succeed with Roboflow.

You’ll collaborate with product teams to close knowledge gaps, monitor engagement signals, and translate feedback into repeatable content and workflows. Strong teaching and remote communication skills are essential.

Qualifications

• Experience delivering technical enablement programs.
• Proven ability to run live workshops, webinars, and tutorials.
• Strong written and verbal communication for remote customers.

Responsibilities

• Develop, deliver, and improve technical enablement programs.
• Host bi-weekly webinars, workshops, and office hours.
• Create reusable enablement assets (docs, videos, walkthroughs).
• Identify recurring questions and build scalable content.
• Monitor activation and engagement to guide customers.

Skills

Customer success

Technical enablement

Public speaking

Dataset management

Tools

Documentation tools

Job description

JobFrom partner feed# Customer Success EngineerUnited States2 hours agoID 4589547Price on request## DetailsEmployment type: Full-timeRemote: YesCompany: RoboflowLevel: Any## DescriptionWho We Are Our mission is to make the world programmable. Sight is one of the key ways we understand the world, and soon this will be true for the software we use, too. We’re building the tools, community, and resources needed to make the world programmable with artificial intelligence. Roboflow simplifies building and using computer vision models. Today, over 1M+ developers, including those from half the Fortune 100, use Roboflow’s machine learning open source and hosted tools. That includes counting cells to accelerate cancer research, improving construction site safety, digitizing floor plans, preserving coral reef populations, guiding drone flight, and much more. Roboflow is supported by great customers and investors, having raised over 63 million from Y Combinator, Google Ventures, Craft Ventures, Sam Altman, Lachy Groom, amongst other leading software investors. Roboflowers are passionate builders who value ownership, accountability, and a bias toward action. We're curious, hands-on with new tech, and prefer showing our work over talking about it. Many of us have a founder mindset and thrive in our high-autonomy environment. Who You Are You are technically curious, customer-focused, and get satisfaction from helping people become capable and confident users of complex technology. You may come from Customer Success, technical enablement, Developer Relations, Support, Solutions Engineering, or another customer-facing technical role. You enjoy understanding why customers struggle with a product and turning those insights into better ways of teaching thousands of customers — not simply solving the same problem repeatedly. You are comfortable teaching technical concepts live, creating clear educational content, and guiding customers through unfamiliar workflows. You know when to demonstrate, when to advise, and importantly when to let the customer drive the keyboard. You look for patterns. If several customers ask the same question, your instinct is not simply to answer it again; it is to create the guide, video, workshop, workflow, or program that means the next customer can answer it themselves. Empathetic to customer needs and the importance of communicating in remote relationships, you can provide clear and prescriptive guidance while maintaining the boundaries required for a scalable self-service customer experience. Many Roboflowers have used our tools before joining. One of the best ways to stand out amongst other applicants is to write about something you have built with Roboflow or contribute to one of our open source projects. We are hiring Customer Success Engineers to help our self-serve and Corporate customers become successful, independent users of Roboflow. You will have direct input on the evolution of this role, the Customer Success Engineering function, and how Roboflow enables an increasingly large community of computer vision practitioners. If you enjoy teaching technical concepts, building programs and content, and finding scalable ways to help customers succeed, let’s have a chat. What You’ll Do Roboflow's product-led growth customers are building an enormous variety of computer vision applications. Customer Success powers up those customers with the technical knowledge, best practices, and structured enablement they need to expand how they use Roboflow and confidently progress from experimentation into production. The function operates through two complementary enablement models: • Scalable enablement — recurring webinars, onboarding sessions, technical workshops, clinics, office hours, learning journeys, and reusable educational content designed to help large numbers of self-serve customers progress independently. • Targeted 1:1 enablement — structured, time-bound delivery of the Targeted Enablement Option Pack for qualifying Corporate customers who need additional guidance through core Roboflow functionality. The objective isn't to do the customer's work for them; it is to remove educational friction and give customers the knowledge, tools, and confidence to progress independently. You will teach customers how to work effectively with datasets, annotations, model training and evaluation, and the wider Roboflow platform. Just as importantly, you will identify recurring points of friction and turn them into programs and reusable assets that can benefit hundreds or thousands of future customers. Role And Responsibilities • Develop, deliver, and continually improve technical enablement programs for Roboflow's self-serve customer base, covering platform onboarding, annotation strategy and quality, dataset management, model training and evaluation, workflows and deployments and workspace administration • Host bi-weekly webinars, technical workshops, office hours, and other live educational sessions • Develop learning journeys that guide customers towards increasingly sophisticated use of Roboflow technology • Deliver Roboflow's structured 1:1 Targeted Enablement Option Pack for qualifying customers • Create reusable technical enablement assets including documentation, videos, walkthroughs, recordings, and reference materials • Identify recurring customer questions and turn them into scalable educational programs or assets • Monitor customer activation and engagement signals to identify users and cohorts who may benefit from specific enablement programs • Measure participation and effectiveness of enablement programs for continual improvement • Collaborate with Product to identify and close recurring knowledge and usability gaps • Stay current with the latest Roboflow product features, releases, workflows, and recommended best practices Technical Proficiency • Working knowledge of computer vision and machine learning, including datasets, annotation, model training, evaluation, and inference... Source: Jobicy (https://jobicy.com/jobs/158286-customer-success-engineer-7)