Manager, Analytics, Customer Experience

DoorDash; Seattle (WA); On-site; USD 120,000 - 160,000; Full time

Job summary

DoorDash in Seattle is seeking a dynamic Customer Experience Manager to lead a global support network and drive measurable improvements in every interaction. You will partner with analytics, product, operations, and AI/ML teams to define what great resolution looks like and to roadmap improvements.

Responsibilities include leading a growing team, shaping customer-centric strategies, and translating data into actionable initiatives that enhance the end-to-end user journey.

Job description

About The Team

The Customer Experience team serves as a foundational operations pillar at DoorDash, dedicated to resolving friction within the last mile. We architect and oversee an expansive global network of support centers — spanning both teammate-assisted and AI-driven support — obsessing over the user journey to ensure every interaction is seamless and reliable. As the analytics team, our mission is to make every support interaction measurably better: we define what a great resolution looks like, quantify where we fall short, and turn that into a roadmap for product, operations, and AI/ML partners. We are looking for a Manager to lead and grow the