CX Analytics Manager — Experience Optimization
DoorDash
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Job summary
DoorDash in Seattle is seeking a dynamic Customer Experience Manager to lead a global support network and drive measurable improvements in every interaction. You will partner with analytics, product, operations, and AI/ML teams to define what great resolution looks like and to roadmap improvements.
Responsibilities include leading a growing team, shaping customer-centric strategies, and translating data into actionable initiatives that enhance the end-to-end user journey.
Job description
DoorDash in Seattle is seeking a dynamic Customer Experience Manager to lead a global support network and drive measurable improvements in every interaction. You will partner with analytics, product, operations, and AI/ML teams to define what great resolution looks like and to roadmap improvements.
Responsibilities include leading a growing team, shaping customer-centric strategies, and translating data into actionable initiatives that enhance the end-to-end user journey.
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