Head of Customer Success — Zero-to-One Builder

InSite Health Inc.; Marlton, Northern (NJ, KY); Hybrid; USD 180,000 - 240,000; Full time

Job summary

InSite Health is seeking a Head of Customer Success to build and lead the Customer Success function as the company scales across districts, government entities, and healthcare partners. This is a remote-capable role with frequent travel to client sites; candidates in the New Jersey, Pennsylvania, or Greater New York City area are strongly preferred.

You will design the operating system for CS, define processes, KPIs, and team structure, and hire and coach a high-performing team while staying

Qualifications

• 7+ years in customer-facing leadership roles.
• Experience building/scaling CS org in a fast-growth company.
• Proven ability to design processes, playbooks, KPIs, and teams.

Responsibilities

• Build and lead a zero-to-one CS function for rapid growth.
• Own end-to-end customer relationships from contract to renewal.
• Develop onboarding, adoption, and renewal processes.
• Partner with Sales, Product, Ops, and Tech to ensure smooth launches.
• Travel to client sites as needed.

Skills

Customer Success leadership

Account Management

Implementation

Relationship Management

Tools

CRM systems

Data analytics tools

Job description

InSite Health is seeking a Head of Customer Success to build and lead the Customer Success function as the company scales across districts, government entities, and healthcare partners. This is a remote-capable role with frequent travel to client sites; candidates in the New Jersey, Pennsylvania, or Greater New York City area are strongly preferred.

You will design the operating system for CS, define processes, KPIs, and team structure, and hire and coach a high-performing team while staying