Manager, Starlink Customer Success (Asia-Pacific & Oceania)

Spacex; Redmond (WA); On-site; USD 150,000 - 230,000; Full time

Job summary

SpaceX is seeking an experienced Manager, Starlink Customer Success for Asia-Pacific & Oceania. You will lead a geographically distributed team of Customer Success Managers, Leads, and Specialists, focused on growing revenue from enterprise resellers and expanding Starlink usage across hardware, service, data, and products.

You will partner with Sales, Finance, Tax, Engineering, and Operations to move opportunities forward, navigate regional challenges, and ensure consistent messaging across

Qualifications

• Experience leading Customer Success teams across multiple markets.
• Proven ability to grow revenue with existing customers.
• Strong cross-functional collaboration with Sales, Finance, Ops.

Responsibilities

• Lead, hire, and develop a team of CSMs, Leads, and Specialists across APAC & Oceania.
• Grow revenue across an existing book of enterprise resellers.
• Identify and close opportunities to expand customer use of Starlink across hardware, service, data, and products.
• Build forecasts with a clear view of opportunities and risks across markets.
• Develop a view of demand growth and what is needed to convert it into revenue.
• Resolve billing, payment, regulatory, capacity, logistics, product availability, and activation issues.
• Partner with Sales, Channel Sales, Finance, Tax, Engineering, Operations, Support, and Logistics.
• Align with regional Sales to ensure a consistent message across markets.

Skills

Leadership

Team management

Customer Success

Revenue growth

Cross-functional collaboration

Forecasting

Job description

the company was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today the company is actively developing the technologies to make this possible, with the ultimate goal ofenabling human life on Mars.

MANAGER, STARLINK CUSTOMER SUCCESS (ASIA-PACIFIC & OCEANIA)

Starlink provides high-speed, low-latency internet to customers around the world. Our enterprise resellers bring Starlink to businesses across a wide range of markets and use cases.

As the Manager, Starlink Customer Success (Asia-Pacific & Oceania), you will lead the team responsible for our enterprise reseller business across Asia-Pacific, including Australia, New Zealand, and the Pacific Islands. The region spans a broad set of countries, time zones, regulatory environments, and customer needs, with resellers often operating across multiple markets. You will manage Customer Success Managers, Leads, and Specialists and be accountable for the performance and growth of the existing book.

Your team is responsible for growing revenue with existing customers, expanding their use of Starlink, and maintaining strong commercial relationships. Across Asia-Pacific and Oceania, turning an opportunity into revenue can depend on product availability, capacity, local billing requirements, regulatory readiness, logistics, and activation. You will help the team navigate those constraints while keeping the focus on growth.

This is a player-coach role. You will set clear priorities, coach and develop your team, and hold a high bar for performance. You will also stay close to key customers and step into the most important growth opportunities, renewals, payment issues, and escalations. We expect you to know your book, understand where the next opportunities and risks are, and keep a geographically distributed team focused on the right work.

RESPONSIBILITIES

• Lead, hire, and develop a team of Customer Success Managers, Leads, and Specialists across Asia-Pacific and Oceania
• Grow revenue across an existing book of enterprise resellers
• Help the team identify and close opportunities for customers to expand their use of Starlink across hardware, service, data, and products
• Build hardware and service forecasts that leadership can rely on, with a clear view of opportunities and risks across markets
• Develop a clear view of where demand is growing across the region and what is required to turn that demand into revenue
• Work through billing, payment, regulatory, capacity, logistics, product availability, and activation issues when they are blocking growth
• Partner with Sales, Channel Sales, Finance, Tax, Engineering, Operations, Support, and Logistics to move customer opportunities forward
• Align closely with regional Sales and Channel Sales teams so resellers receive a clear and consistent message across markets