Senior Customer Success Manager for Utilities & AI ROI

Buzz Solutions, inc.; Tampa (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Buzz Solutions, inc. is seeking an experienced Customer Success Manager to own post-sale relationships with utility customers, drive adoption of our AI-based inspection platform, and ensure long-term value for partners.

You will act as the bridge between customers and engineering, product, and sales teams, maintaining trust and delivering measurable ROI. In this role, you will drive renewals, surface expansion opportunities, and advocate for customer needs to influence roadmaps.

Qualifications

• 6–8 years in a SaaS Customer Success role.
• Direct experience in the electric utility industry or selling into utilities.
• Ability to articulate complex technical concepts to field and executive audiences.
• Comfort discussing AI and computer vision concepts with technical customers and setting realistic expectations.
• Strong problem-solving skills and ability to tailor solutions for clients.
• Self-motivated with a proven track record of driving customer outcomes.
• Experience working in Salesforce and other enterprise systems.

Responsibilities

• Own the end-to-end post-sale customer experience for electric utility customers and partners.
• Drive platform adoption and ensure ongoing ROI to support renewals and retention.
• Identify expansion opportunities and coordinate with Sales for closing deals.
• Advocate for customers to influence product direction and roadmap priorities.
• Identify at-risk customers and lead efforts to re-align outcomes.
• Organize training sessions, deep-dives, and enablement to maximize platform value.
• Maintain accurate account health, engagement, and adoption data in Salesforce and CS tools.

Skills

SaaS CS

Utilities knowledge

Communication

AI concepts

Problem solving

Self-motivation

Cross-functional collaboration

Executive communication

Tools

Salesforce

Job description

Buzz Solutions, inc. is seeking an experienced Customer Success Manager to own post-sale relationships with utility customers, drive adoption of our AI-based inspection platform, and ensure long-term value for partners.

You will act as the bridge between customers and engineering, product, and sales teams, maintaining trust and delivering measurable ROI. In this role, you will drive renewals, surface expansion opportunities, and advocate for customer needs to influence roadmaps.