Remote Director, Customer Success — Education Sector

Ladders; United States; Remote; USD 125,000 - 150,000; Full time

Benefits offered by this job

Employee ownership program

Flexible work options

Generous time off and wellness

Job summary

Ladders is seeking a Director, Customer Success to lead a high-performing team serving education customers within the Education, Government & Non‑Profit sector. You will partner with Sales and cross‑functional teams to drive retention, growth, and executive relationships while shaping go‑to‑market execution.

This remote, US‑based role emphasizes coaching, disciplined planning, and global coordination of Customer Success.

Qualifications

• 5-7 years of experience in Customer Success or account management roles.
• Proven track record of leading and developing managers.
• Strong understanding of K-12 education market dynamics.
• Experience in forecasting and risk management.
• Exceptional communication skills for executive-level interactions.
• Ability to leverage AI for operational improvements.
• Bachelor's degree or equivalent experience.

Responsibilities

• Lead and develop a team of Customer Success Managers and Associates.
• Own hiring, onboarding, and performance management for the team.
• Set standards for coaching and business review processes.
• Balance workload and territory coverage effectively.
• Co-own go-to-market strategy with Sales and cross-functional partners.
• Build executive relationships with key educational districts and agencies.
• Collaborate with global Customer Success teams to align strategies.

Skills

Team leadership

Executive communication

Forecasting

AI for operational improvements

Cross-functional collaboration

Education

Bachelor's degree or equivalent experience

Job description

Ladders is seeking a Director, Customer Success to lead a high-performing team serving education customers within the Education, Government & Non‑Profit sector. You will partner with Sales and cross‑functional teams to drive retention, growth, and executive relationships while shaping go‑to‑market execution.

This remote, US‑based role emphasizes coaching, disciplined planning, and global coordination of Customer Success.