Leadership, Strategy, & Operations - Products & Publishing

McMaster-Carr; Illinois; On-site; USD 175,000 - 390,000; Full time

Benefits offered by this job

Informal and formal mentorship

Medical, dental, pharmacy, and vision plans with no premiums

Paid parental leave

Paid vacation and personal time

Job summary

A leading e-commerce firm is looking for a Mid-Senior level professional to fill the Leadership, Strategy, & Operations role focused on products and publishing. Responsibilities include ownership of a product line, utilizing AI to enhance content writing, and improving supplier relationships. The ideal candidate thrives in a dynamic environment and is driven to achieve impactful outcomes. Competitive compensation ranges from $175,000 to $390,000, with additional benefits including relocation stipends and comprehensive health plans.

Qualifications

• Energized by shaping direction and driving results.
• Thrives in ambiguity, takes ownership of outcomes.
• Curiosity and drive to tackle impactful challenges.

Responsibilities

• Own a product category and improve customer outcomes.
• Build AI-powered assistant for copywriters.
• Assess and enhance the supplier network.
• Design and test new website features.
• Lead teams explaining industrial concepts.

Skills

Strategic leadership

Product ownership

AI writing assistance

Supplier management

Collaboration

Job description

Leadership, Strategy, & Operations - Products & Publishing

Join to apply for the Leadership, Strategy, & Operations - Products & Publishing role at McMaster-Carr

McMaster-Carr is a leading e-commerce company that industrial customers have trusted for over 120 years. Our products help them get manufacturing lines back up quickly, keep operations running smoothly, and prototype the next generation of innovative solutions. We earn and keep that trust by offering the right products, making them easy to find, and delivering them fast, so our customers can solve problems with greater speed, precision, and ease.

Our industry-leading e-commerce experience, indispensable product selection, and world‑class service bring hundreds of thousands of customers to our site each day. But we’re never standing still. Our curious, exceptional people are at the heart of our evolution. They turn new challenges and disruptive technologies into opportunities to refine our operations, expand our offering, and deliver a better experience for every customer.

What You’ll Do

• Own a product line. Take full ownership of a product category and make decisions that directly shape our business and improve customer outcomes. The insights you gather—from customer feedback to industry developments to patterns across our broader offering—will guide what we sell and how we present it. Your choices will help customers find what they need faster, make better decisions, and get back to work with confidence, while driving growth for McMaster‑Carr.
• Accelerate great writing with AI. Build and refine an AI‑powered assistant that helps our copywriters work faster and smarter—supporting a growing product offering and ensuring customers have helpful, engaging information when comparing products and making decisions.
• Strengthen our supplier base. Assess the health of our supplier network and recommend changes to ensure we’re sourcing from high‑quality manufacturers with competitive pricing and reliable delivery. Your work will improve product availability, reduce risk, and support better outcomes for both the business and our customers.
• Launch new website features. Collaborate with our tech teams to design, test, and scale features that improve how customers navigate and interact with our site. Whether you’re streamlining search, enhancing navigation, or introducing new designs, your work will help customers find the right products faster and with less effort.
• Lead teams that explain industrial concepts for customers. Manage research and creative teams that make complex industrial ideas easy to understand. By delivering clear, useful explanations, you’ll help customers solve problems more effectively and choose the right products with confidence.

Who You Are

You’re energized by shaping direction and rolling up your sleeves to drive results. You thrive in ambiguity, take ownership of meaningful outcomes, and bring others with you—building trust, sharing context, and solving problems through collaboration. You may come from consulting, engineering, banking, or somewhere entirely different. What matters most is how you think, how you learn, and how you lead. If you’re curious, driven, and eager to take on challenges that matter, McMaster‑Carr offers the chance to make an impact and grow into a leader.

Cash Compensation

• Total cash compensation is generally around $175,000 to $390,000 and includes a profit sharing based on company profitability.
• You will also receive a relocation stipend and signing bonus.

Benefits

• Informal and formal mentorship
• Medical, dental, pharmacy, and vision plans with no monthly premiums
• Inclusive, all‑gender benefits

Family & Future

• Paid parental leave for all new parents
• Adoption and surrogacy assistance
• Industry‑leading company‑funded retirement accounts

Time Off

• Paid vacation and personal time

Locations: Chicago, IL

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer and dedicated to providing employees a workplace with reasonable accommodations and free of discrimination, harassment, and retaliation. At McMaster‑Carr, we do not make employment decisions based on age, ethnicity, citizenship status, military status, gender identity and expression, race, religion, disability status, marital status, sexual orientation, protected veteran status, or any other legally protected group.

This position is not eligible for work authorization sponsorship by McMaster‑Carr

Job Details

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Strategy/Planning, Consulting, and Management
• Industries: Transportation, Logistics, Supply Chain and Storage