Customer Solutions

McMaster-Carr; Douglasville (GA); On-site; USD 103,000 - 118,000; Full time

Benefits offered by this job

Medical/Dental/Vision plans

Company-funded retirement accounts

Employee resource groups

Home buyer assistance

Paid parental leave

Adoption and surrogacy assistance

Paid time off

Job summary

McMaster-Carr is seeking professionals who can guide customers through a broad product offering and help them complete orders efficiently. You will work with warehouse teams and carriers to satisfy urgent delivery needs and ensure customers get what they need when they need it.

The role emphasizes customer-centric problem solving, relationship building, and the ability to adapt to varied customer requirements.

Qualifications

• Bachelor's degree required.
• Experience guiding customers through product offerings is valued.
• Ability to think quickly to solve delivery and order needs.

Responsibilities

• Guide customers through the product offering and help them select items.
• Address urgent delivery and order needs with warehouse and carriers.
• Grow the customer base by leveraging internal and external resources.
• Build long-lasting relationships by anticipating customer needs.

Skills

Customer service

Communication

Problem solving

Relationship building

Education

Bachelor's degree

Job description

McMaster-Carr is a trusted e-commerce company that keeps industry moving. For 125 years, customers have counted on us to deliver the right parts quickly and accurately so they can fix problems, avoid downtime, and keep critical operations running. Our ability to do that comes from world-class execution – robust systems, disciplined processes, and people who take pride in getting the details right.

Our success is built on our people. At McMaster‑Carr, teams work side by side to solve real problems, adapt as technology evolves, and continually improve how we operate. The work is fast-paced, essential, and meaningful. We invest in our people, value collaboration, and create careers where effort, curiosity, and accountability drive meaningful results for customers every day.

What You’ll Do

Make an impact and grow your professional skillset through experiences like:

• Guiding our customers quickly and effectively through our extensive product offering. You will help customers choose products or answer questions, ensuring they can get their jobs done.
• Solving urgent delivery and order needs. This can include working with our warehouse and carriers to find the best solution to get customers what they need, when they need it.
• Growing our diverse customer base by leveraging internal and external resources. Your work will connect people to the products they need.
• Building long-lasting relationships by anticipating needs and responding to each customer's unique preferences.

Who You Are

A bachelor's degree is required for this role.

We are looking for broadly skilled, resourceful, and talented people to join our team. Whether you’re an archaeologist, engineer, business student, or thespian, people from a range of backgrounds are successful at McMaster-Carr. We’re interested in your ability to think and find solutions for our customers.

You will learn about many parts of McMaster-Carr’s operations and adapt quickly to new tasks and environments. We look for people who want to build a career, not just fill a job. Over time, success in one area could lead to opportunities in another.

Strong candidates will produce high-quality work efficiently, while thinking creatively and critically to meet new challenges. You will be challenged, and your success will be rewarded.

Cash Compensation

Total cash compensation ranges from $103,000 - $118,000, which includes annual cash profit sharing based on company profitability.

We offer comprehensive benefits to support employees and their dependents, such as:

• Medical, dental, pharmacy, and vision plans with no monthly premiums
• Industry-leading company-funded retirement accounts
• Employee resource groups
• First-time home buyer assistance
• Paid parental leave for all new parents
• Adoption and surrogacy assistance
• Paid time off for vacation and personal time

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer and dedicated to providing employees a workplace with reasonable accommodations and free of discrimination, harassment, and retaliation. At McMaster-Carr, we do not make employment decisions based on age, ethnicity, citizenship status, military status, gender identity and expression, race, religion, disability status, marital status, sexual orientation, protected veteran status, or any other legally protected group.

This position is not eligible for work authorization sponsorship by McMaster-Carr.