Customer Solutions Specialist

McMaster-Carr; Douglasville (GA); On-site; USD 103,000 - 118,000; Full time

Benefits offered by this job

Medical/Dental/Vision plans

Company-funded retirement accounts

Employee resource groups

Home buyer assistance

Paid parental leave

Adoption and surrogacy assistance

Paid time off

Job summary

McMaster-Carr is seeking professionals who can guide customers through a broad product offering and help them complete orders efficiently. You will work with warehouse teams and carriers to satisfy urgent delivery needs and ensure customers get what they need when they need it.

The role emphasizes customer-centric problem solving, relationship building, and the ability to adapt to varied customer requirements.

Qualifications

• Bachelor's degree required.
• Experience guiding customers through product offerings is valued.
• Ability to think quickly to solve delivery and order needs.

Responsibilities

• Guide customers through the product offering and help them select items.
• Address urgent delivery and order needs with warehouse and carriers.
• Grow the customer base by leveraging internal and external resources.
• Build long-lasting relationships by anticipating customer needs.

Skills

Customer service

Communication

Problem solving

Relationship building

Education

Bachelor's degree

Job description

McMaster-Carr is seeking professionals who can guide customers through a broad product offering and help them complete orders efficiently. You will work with warehouse teams and carriers to satisfy urgent delivery needs and ensure customers get what they need when they need it.

The role emphasizes customer-centric problem solving, relationship building, and the ability to adapt to varied customer requirements.