Director, Customer Experience & Growth

Evenlite Inc.; Trevose (PA); On-site; USD 120,000 - 180,000; Full time

Job summary

Evenlite Inc. seeks a Director of Customer Experience to build a high-performing, scalable customer experience organization across the full customer journey.

The role requires transforming teams, raising performance, and delivering measurable improvement while guiding cross-functional collaboration and accountability. The leader will establish KPIs, dashboards, and standards; partner across Sales, Operations, Engineering, Supply Chain, and more to optimize end-to-end processes and customer

Qualifications

• Eight (8) or more years of progressive leadership experience in customer service, customer experience, customer operations, commercial operations, or a related function, including significant people-management responsibility.

Responsibilities

• Own the strategy, performance, and continued evolution of the customer experience function, translating company objectives into clear priorities, standards, and measurable results.

Skills

Leadership

Customer experience

Cross-functional collaboration

Data analytics

ERP/CRM systems

Executive communication

Change management

Strategic planning

Education

Bachelor's degree in Business/Management

Tools

ERP

CRM

BI

Job description

Evenlite Inc. seeks a Director of Customer Experience to build a high-performing, scalable customer experience organization across the full customer journey.

The role requires transforming teams, raising performance, and delivering measurable improvement while guiding cross-functional collaboration and accountability. The leader will establish KPIs, dashboards, and standards; partner across Sales, Operations, Engineering, Supply Chain, and more to optimize end-to-end processes and customer