VP, Customer Success & Solutions Delivery Leader

Medialinkpro; Northern (KY); Hybrid; USD 100,000 - 140,000; Full time

Job summary

Backlight is seeking a VP, Customer Success and Solutions Delivery to lead the customer-success and technical-delivery teams across the pre-sale and post-sale journey. The role owns onboarding, solution architecture, account health, retention and expansion, and requires extensive leadership experience in SaaS customer success and technical delivery.

You will drive strategic accounts in the media workflow space and partner with sales, product and engineering to deliver measurable outcomes.

Qualifications

• Extensive leadership experience in SaaS customer success.
• Experience leading solutions architecture or technical delivery teams.
• Strong ability to drive onboarding and ongoing customer value.

Responsibilities

• Lead Backlight's customer-success and solutions-delivery organizations across pre-sale and post-sale journeys.
• Own onboarding, solution architecture, account health, retention and expansion.

Skills

SaaS

Customer Success

Solutions Architecture

Technical Delivery

Media Workflows

Job description

Backlight is seeking a VP, Customer Success and Solutions Delivery to lead the customer-success and technical-delivery teams across the pre-sale and post-sale journey. The role owns onboarding, solution architecture, account health, retention and expansion, and requires extensive leadership experience in SaaS customer success and technical delivery.

You will drive strategic accounts in the media workflow space and partner with sales, product and engineering to deliver measurable outcomes.