Director, Customer Ops & Enablement — Scale & Insights

Corelight; United States; On-site; USD 212,000 - 291,000; Full time

Job summary

Corelight is seeking a Director of Customer Operations & Enablement to lead strategy, systems, analytics, and enablement that empower post-sales teams to deliver scalable customer outcomes at Corelight. You will work across Customer Success, Technical Account Management, Support, and Professional Services to build the operational infrastructure that enhances visibility, execution, and growth.

You will unite customer data, technology and processes to help post-sales leaders make informed

Qualifications

• 12+ years of progressive experience in Customer Operations, Sales Operations or Enablement within a high-growth SaaS environment.
• Proven track record leading cross-functional post-sales functions including Customer Success, Support and Professional Services.
• Deep command of retention metrics and executive-level reporting.

Responsibilities

• Own post-sales data, analytics, and executive reporting across Customer Success, Technical Account Management, Support, and Professional Services.
• Lead evaluation and integration of CS platforms like Gainsight or Planhat with Salesforce and related systems.
• Build resource planning and capacity models to support global growth.
• Design and scale enablement programs, playbooks, and workflows for consistent execution and risk management.
• Develop customer health scoring, voice-of-the-customer programs and data-driven insights.
• Partner with leadership to identify gaps and translate trends into actionable recommendations for systems and resources.

Skills

Customer Operations

Sales Operations

Enablement

SaaS

Data visualization

Gainsight

Planhat

Salesforce

Education

Bachelor's degree

Tools

Gainsight

Planhat

Salesforce

Job description

Corelight is seeking a Director of Customer Operations & Enablement to lead strategy, systems, analytics, and enablement that empower post-sales teams to deliver scalable customer outcomes at Corelight. You will work across Customer Success, Technical Account Management, Support, and Professional Services to build the operational infrastructure that enhances visibility, execution, and growth.

You will unite customer data, technology and processes to help post-sales leaders make informed