Director of Customer Operations & Enablement

Corelight; San Francisco (CA); On-site; USD 212,000 - 291,000; Full time

Job summary

Corelight is seeking a Director of Customer Operations & Enablement in San Francisco to shape strategy, systems, analytics, and enablement across post-sales teams.

You will align data, processes, and resources to drive retention, value, and scalable growth, partnering with executives to translate priorities into repeatable programs and metrics across the customer lifecycle.

Qualifications

• 12+ years of progressive experience in Customer Operations or related post-sales functions.
• Proven track record leading operations and enablement across multiple post-sales teams.
• Bachelor's degree or equivalent experience; cybersecurity experience not required.

Responsibilities

• Own post-sales data, analytics, and executive reporting across CS, TAM, Support, and PS.
• Lead evaluation and integration of CS platforms (Gainsight/Planhat) with Salesforce & Pendo.
• Build resource planning and capacity models to support global growth.
• Design and scale enablement programs, playbooks, and workflows for consistent execution.
• Develop customer health scoring and voice-of-the-customer programs for insights.
• Identify gaps with leadership and translate trends into actionable recommendations.

Skills

Customer Operations leadership

Data analytics

Cross-functional collaboration

Strategic planning

Education

Bachelor's degree

Tools

Gainsight

Planhat

Salesforce

Tableau

Job description

Be part of the team that defends the networks the world depends on

Corelight defends the world's most sensitive networks—from global commerce to national defense—quietly, relentlessly, and with resolve. As cyber threats grow faster and smarter, we serve as the trusted force behind network resilience, putting elite defense within reach.

By transforming digital footprints from physical, virtual, and cloud networks into actionable insights, we empower defenders to illuminate blind spots and stay ahead of an evolving threat landscape. Built on open-source innovations and fueled by industry leading agentic AI technology, Corelight helps teams to detect advanced threats and close cases with unprecedented clarity and precision.

About the Role

As Director of Customer Operations & Enablement, you will lead the strategy, systems, analytics, and enablement that help Corelight's post-sales teams deliver consistent customer outcomes at scale. Working across Customer Success, Technical Account Management, Support, and Professional Services, you will build the operational infrastructure that improves visibility, execution, and scalability across the customer lifecycle.

You will bring together customer data, technology, resource planning, processes, and enablement to help post-sales leaders make better decisions and teams operate more effectively. You will partner closely with post-sales and executive leadership to translate business priorities into scalable programs that support retention, customer value, and continued growth.

What You'll Do

• Own post-sales data, analytics, and executive reporting across Customer Success, Technical Account Management, Support, and Professional Services, including GRR, NRR, time-to-value, customer health, and other key performance measures.
• Lead the evaluation, implementation, integration, and optimization of Customer Success platforms such as Gainsight or Planhat, including integration with Salesforce, Pendo and related systems.
• Build resource planning and capacity models that help post-sales leaders anticipate organizational needs and effectively support global growth.
• Design and scale enablement programs, operational playbooks, and workflows that create consistent execution, strengthen team capabilities, and enable proactive risk management across the customer lifecycle.
• Develop customer health scoring, voice-of-the-customer, advocacy, and related programs that turn customer data and feedback into actionable insights.
• Partner with post-sales and executive leaders to identify operational gaps, improve cross-functional execution, and translate performance trends into clear recommendations for systems, resources, programs, and priorities.

What You'll Bring

• 12 or more years of progressive experience in Customer Operations, Sales Operations, Enablement, or related functions within a high-growth SaaS environment.
• A demonstrated track record of leading operations and enablement across Customer Success, Support, Professional Services, or other post-sales organizations.
• Strong command of customer and retention metrics, including GRR, NRR, time-to-value, customer health, and executive and board-level reporting.
• Deep experience with Customer Success platforms such as Gainsight, Planhat, or similar tools, along with Salesforce and data visualization platforms.
• Experience building resource and capacity models, operational processes, playbooks, and enablement programs for growing customer-facing organizations.
• Strong operational judgment, with the ability to move between strategic planning and hands-on execution while building trusted relationships with senior leaders.
• A bachelor's degree in a relevant field or an equivalent combination of education and professional experience. Cybersecurity experience is not required.

Notice of Pay Transparency:

The compensation for this position may vary depending on factors such as your location, skills and experience. Depending on the nature and seniority of the role, a percentage of compensation may come in the form of a commission-based or discretionary bonus. Equity and additional benefits will also be awarded.

Compensation Range

$212,000—$291,000 USD

Why Join Us?

Fueled by investments from top-tier venture capital organizations such as Crowdstrike, Accel and Insight, Corelight is one of the fastest growing network detection and response platforms in the industry. Our passionate team thrives in a collaborative, inclusive, and geographically distributed culture. We embrace diverse perspectives, neurodiversity, curiosity and low ego results - fostering an environment where every innovator can solve the toughest challenges in cybersecurity and contribute their best work.

We are looking forward to meeting you. Check us out at www.corelight.com