Head of Customer Onboarding & Implementation

Curantis Solutions; Town of Texas (WI); On-site; USD 140,000 - 190,000; Full time

Job summary

Curantis Solutions—a cloud-native software company built for hospice and palliative care—seeks a Director of Customer Implementation to lead onboarding from contract to go-live and beyond. You will manage a team of Implementation Managers, work hands-on with key customers, and shape scalable methodologies that drive repeatable, successful deployments.

Collaborating with Training, Sales, Product, Engineering, and Customer Success, you will align the customer journey across functions and ensure an

Qualifications

• 5+ years in customer onboarding, customer support, or customer success with leadership experience.
• Hospice or healthcare SaaS experience preferred.
• Proven ability to manage complex SaaS implementations.
• Strong partnerships with Sales and Product Management to meet customer needs.

Responsibilities

• Lead and mentor a team of Implementation Managers with a culture of continuous learning.
• Personally oversee key customer implementations from kickoff to go-live and beyond.
• Define scalable onboarding strategies and repeatable delivery methodologies.
• Collaborate with Training, Sales, Product, Engineering, and Customer Success for alignment.

Skills

Leadership

Onboarding

Customer Success

SaaS

Strategic thinking

Cross-functional

People development

Education

Bachelor's degree in Business, Communications, or related field

Tools

JIRA Service Desk

Microsoft Office

AI-enabled tools

Job description

Curantis Solutions—a cloud-native software company built for hospice and palliative care—seeks a Director of Customer Implementation to lead onboarding from contract to go-live and beyond. You will manage a team of Implementation Managers, work hands-on with key customers, and shape scalable methodologies that drive repeatable, successful deployments.

Collaborating with Training, Sales, Product, Engineering, and Customer Success, you will align the customer journey across functions and ensure an