Head of Customer Loyalty Analytics & Insights

JPMorgan Chase; Wilmington (DE); In loco; USD 180.000 - 240.000; Tempo pieno

Descrizione del lavoro

JPMorgan Chase seeks a Quantitative Analytics Director to lead a team of six analysts across Business Banking, Consumer Banking, and Wealth Management, turning data into strategic insights that guide senior leaders. You will shape customer experience measures, drive AI-enabled analyses, and deliver executive reporting for senior leaders, the Public Responsibility Committee, and regulators.

This role blends analytics, strategy, and cross-functional leadership to improve loyalty and business

Competenze

• 10+ years of relevant professional experience in analytics, customer experience, strategy, or related field.
• Demonstrated people-management experience leading, coaching, and motivating analytical talent.
• Proven ability to set direction for an analytical team, manage competing priorities, and deliver high-quality work through others.
• Strong knowledge of customer experience measurement, survey research, loyalty analytics, and related metrics.
• Experience applying AI-based tools or advanced analytics to quantitative or qualitative data.
• Exceptional analytical and problem-solving skills with ability to synthesize complex information into actionable insights.

Mansioni

• Lead and develop a high-performing analytics team of ~six analysts and set priorities.
• Oversee customer loyalty analytics across business lines, products, and segments.
• Translate data into strategic insight, connecting survey feedback with other data sources to identify pain points and drivers.
• Quantify business impact by linking customer experience to balances, revenue, retention, and attrition.
• Influence priorities and investments based on customer and business insights to improve experience.
• Champion the voice of the customer in strategic discussions and cross-functional partnerships.
• Advance AI and analytical innovation to improve insights and scalability.
• Deliver executive-level reporting and management scorecards for senior leaders and regulators.

Conoscenze

People management

Strategic analytics

AI analytics

Executive storytelling

Customer experience measurement

Cross-functional collaboration

Data translation

Quantitative methods

Formazione

Bachelor's degree

Descrizione del lavoro

JPMorgan Chase seeks a Quantitative Analytics Director to lead a team of six analysts across Business Banking, Consumer Banking, and Wealth Management, turning data into strategic insights that guide senior leaders. You will shape customer experience measures, drive AI-enabled analyses, and deliver executive reporting for senior leaders, the Public Responsibility Committee, and regulators.

This role blends analytics, strategy, and cross-functional leadership to improve loyalty and business