Head of Customer Insights & Experience Strategy

Centinel; Brentwood (TN); On-site; USD 154,000 - 200,000; Full time

Job summary

Centinel in Brentwood, Tennessee seeks a Director of Insights to lead the enterprise data program, turn customer, operational, and market data into actionable intelligence, and drive decisions across CX, operations, development, and growth.

You will own the end-to-end insights lifecycle—from VoC and research design to analytics, storytelling, and translating findings into CX initiatives and measurable improvements—partnering with senior leaders to ensure evidence-based outcomes.

Qualifications

• 8+ years in insights, analytics, or related fields.
• Ability to design and execute research programs that influence decisions.
• Strong communication and executive storytelling skills.

Responsibilities

• Lead enterprise insights strategy and governance with cross-functional alignment.
• Own VoC programs and translate feedback into action and priorities.
• Design and execute qualitative and quantitative research to inform decisions.
• Synthesize data into clear, decision-ready narratives for leaders.
• Translate insights into CX initiatives and measurable improvements.
• Partner with leaders to ensure adoption and track outcomes post-implementation.

Skills

Insights leadership

Quantitative analysis

Qualitative research

Executive storytelling

Education

Bachelor's degree

Job description

Centinel in Brentwood, Tennessee seeks a Director of Insights to lead the enterprise data program, turn customer, operational, and market data into actionable intelligence, and drive decisions across CX, operations, development, and growth.

You will own the end-to-end insights lifecycle—from VoC and research design to analytics, storytelling, and translating findings into CX initiatives and measurable improvements—partnering with senior leaders to ensure evidence-based outcomes.