Insights & CX Center Lead

Rite-Hite Holding Corporation

United States

Hybrid

USD 180,000 - 230,000

Full time

4 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Health & Well-being benefits

Retirement savings plan (401k) with  +

Paid holidays and vacations

Job summary

Rite-Hite Holding Corporation seeks a Senior Manager, Insights & Customer Experience to lead the CoE for insights and CX. You will guide the development of market intelligence, advise senior leaders, and partner with distribution, business units, and R&D to drive product and enterprise decisions.

You will build and evolve the CX program, including CSAT and NPS, while shaping the customer journey and governance across the enterprise.

Qualifications

Bachelor's degree in Marketing, Business, Market Research, or related field.
7–15+ years in customer insights, market research, CX, with 5+ years in people management.
Experience building/maturing an enterprise CX program (CSAT, NPS/cNPS, journey mapping).
Experience managing external research vendors and budgets.
Experience with Qualtrics or similar survey platforms, marketing analytics, and AI-assisted research tools.

Responsibilities

Owns development and management of an annual Insights plan (Voice of Customer, competitive intelligence, market intel).
Leads design and execution of research studies; advises on methodologies for decision-quality insights.
Designs and leads CX program: CSAT, cNPS, journey mapping and closed-loop actions.
Drives CX adoption across Rite-Hite and governance for CX data and reporting.
Leads team of research and CX professionals and manages vendor relationships.