Senior Manager, Insights & CX CoE — Growth-Driven Leader
Rite-Hite Company
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Benefits offered by this job
Job summary
Rite-Hite seeks a Senior Manager, Insights & Customer Experience to lead the Center of Excellence in research and CX. You will guide a cross‑functional team, shape measurement strategy, and partner with distribution, business units, and senior leaders to translate customer feedback into strategic actions.
You will own the design of the customer journey, CSAT and NPS programs, and ensure governance of CX data while advancing vendor partnerships and analytics capabilities in a hybrid work
Qualifications
- Bachelor's degree in Marketing, Business, Market Research, or related field.
- 7–15+ years in insights, market research, CX, with 5+ years in people management.
- Experience building or maturing an enterprise CX program (CSAT, NPS, journey mapping).
- Experience managing external research vendors and budgets.
- Experience with Qualtrics, marketing analytics tools, and AI‑assisted research.
Responsibilities
- Lead the Insights & CX CoE across the enterprise.
- Develop and execute an annual insights plan aligned to product and market needs.
- Partner with leadership across distribution and BUs to shape CX measures.
- Drive CX program adoption, governance, and action tracking.
- Oversee vendor relationships and budget management.
Skills
Education
Tools
Job description
Rite-Hite seeks a Senior Manager, Insights & Customer Experience to lead the Center of Excellence in research and CX. You will guide a cross‑functional team, shape measurement strategy, and partner with distribution, business units, and senior leaders to translate customer feedback into strategic actions.
You will own the design of the customer journey, CSAT and NPS programs, and ensure governance of CX data while advancing vendor partnerships and analytics capabilities in a hybrid work
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