Head of Customer Hierarchy & Operations

Omnia-Partners

Franklin (TN)

On-site

USD 120,000 - 160,000

Full time

14 days+

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Job summary

OMNIA Partners seeks a Sr. Manager, Customer Hierarchy & Operations in Franklin, TN, to lead the Membership Operations team.

This working manager role combines people leadership (60–70%) with hands-on operational work (30–40%), focusing on customer hierarchy across systems and the transition to a new enterprise MDM platform. You will partner across sales, IT, finance, and e-commerce, develop SOPs, dashboards, and training materials, and ensure data integrity while accelerating process

Qualifications

Bachelor’s degree in business-related field; 5–7 years in operations or data management.
Proven working manager with ability to set strategy and execute.
Experience leading cross-functional initiatives across all organizational levels.
Experience with Salesforce or similar CRM.
Experience with MDM, customer hierarchy management, or data governance; migration projects a plus.
Experience with Monday.com or similar work management platform.
Advanced Excel skills for data analysis and reporting.
Strong analytical and problem-solving abilities; data integrity focus.

Responsibilities

Lead and develop a team of 3–4 direct reports with coaching and performance management.
Own customer hierarchy data across systems ensuring accuracy.
Guide transition to new enterprise MDM platform and data governance.
Analyze processes and metrics to identify inefficiencies and drive improvements.
Collaborate with sales, IT, finance, marketing, legal, and e-commerce on workflows.
Develop SOPs, templates, and workflows to improve operational consistency.
Produce reports supporting Membership Operations.
Deliver training for new employees on processes and systems.