Customer Success Systems & Operations Leader

Ncontracts LLC.

Nashville (TN)

On-site

USD 90,000 - 130,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental and Vision insurance

401(k) with company match

Paid holidays

Paid time off

Job summary

Ncontracts LLC. is seeking a Customer Success Operations Manager in Nashville to optimize CS systems, workflows, and platform enablement.

You will partner with CS leadership, Rev Ops, Product, and IT to enhance efficiency, standardize processes, and scale operations across onboarding, adoption, renewals, and expansion programs. The role emphasizes documentation, SOP creation, and adoption support, with a focus on data-driven insights and operational readiness for new initiatives.

Qualifications

Bachelor's degree or equivalent
4+ years in Customer Success Operations or related
Experience supporting/administering business systems (Salesforce, Churn Zero, Gong, Once Hub, Monday.com)
Experience documenting/improving business processes and SOPs
Strong PM, stakeholder, and organizational skills
Excellent written and verbal communication
Attention to detail and follow-through

Responsibilities

Owns and optimizes Customer Success systems, workflows, and operational infrastructure (Salesforce, Churn Zero, Gong, Once Hub, Monday.com).
Partner with CS leadership, Rev Ops, Product, IT to improve functionality, workflows, automation, and UX.
Capture business requirements, support configuration, test coordination, and implement system changes.
Develop governance standards to ensure consistency, accountability, and scalability.
Create and maintain SOPs, process maps, and knowledge resources.
Support lifecycle programs across onboarding, adoption, renewals, and expansions.
Maintain dashboards and reports for visibility of process health and data quality.