Sr. Manager, Customer Hierarchy & Operations — Data-Driven Leader

OMNIA Partners; Franklin (TN); On-site; USD 120,000 - 150,000; Full time

Job summary

OMNIA Partners is seeking a Sr. Manager, Customer Hierarchy & Operations in Franklin, TN. This on-site role combines leadership with hands-on operational duties to manage a complex customer hierarchy across multiple systems and business units.

The role targets someone who can guide strategic process improvements, own partner relationships, and drive the transition to a new enterprise MDM platform while ensuring data integrity and scalable operations.

Qualifications

• Bachelor's degree in Business Administration, Management, Information Systems, or related field; 5-7 years in operations management or data management.
• Working manager experience with strategic direction and hands-on execution.
• Proven track record leading cross-functional initiatives and stakeholder collaboration.
• Experience with Salesforce or a comparable CRM platform.
• Experience with master data management or enterprise data governance; migration experience is a plus.
• Experience using monday.com or similar work management platform.
• Advanced Excel data analysis and reporting skills.

Responsibilities

• Lead, coach, and develop a team of 3-4 direct reports; manage performance, onboarding, and development.
• Set clear performance expectations and ensure attainment of departmental objectives.
• Act as primary contact for strategic membership partners; drive issue resolution.
• Own customer hierarchy data across systems and ensure accuracy in sales, finance, e-commerce, and operations.
• Contribute to transitioning to a new enterprise MDM platform and data governance.
• Identify process inefficiencies, drive improvements, and monitor KPIs via dashboards.
• Develop SOPs, templates, and workflows to improve operational consistency.
• Collaborate with Sales, IT, Finance, Marketing, Legal, and E-commerce to design workflows.
• Create training materials for new employees and internal teams on Membership Operations processes.
• Oversee data integrity through updates from analysts, sales, and partners.

Skills

Leadership

Cross-functional collaboration

Data analysis

Problem solving

Communication

Mentoring

Strategic thinking

Education

Bachelor's degree in Business Administration/Management/Information Systems

Tools

Salesforce

MDM platforms

monday.com

Excel

Job description

OMNIA Partners is seeking a Sr. Manager, Customer Hierarchy & Operations in Franklin, TN. This on-site role combines leadership with hands-on operational duties to manage a complex customer hierarchy across multiple systems and business units.

The role targets someone who can guide strategic process improvements, own partner relationships, and drive the transition to a new enterprise MDM platform while ensuring data integrity and scalable operations.