Head of Customer Growth & Expansion

Pushpay Holdings Limited; Nashville (TN); Hybrid; USD 150,000 - 230,000; Full time

Benefits offered by this job

Premium Medical, Dental, Vision

401K match

Hybrid work model

Remote work

Paid holidays

PTO

Parental and adoption leave

Job summary

Pushpay Holdings Limited is seeking a transformational Leader to head the Ministry Growth Partners, driving expansion revenue and deepening customer value across 14,000+ church customers. You will architect proactive growth motions, align cross-functionally, and influence NRR and GRR with a keen focus on product adoption and strategic expansion opportunities.

You will build and scale a high-performing growth organization, establish rigorous KPIs, dashboards, and forecasting, and partner with CS,

Qualifications

• 3–5 years total in SaaS sales/expansion.
• 3+ years directly managing quota-carrying reps (or equivalent).
• Experience managing strategic or enterprise customer relationships.
• Strong executive presence with cross-functional influence.
• Experience building KPI-driven systems and dashboards.

Responsibilities

• Build and scale the Account Growth function across 14,000+ organizations.
• Develop a high-performing Account Management and Growth team focused on retention and expansion.
• Create scalable systems, playbooks, segmentation strategies, and operating rhythms.
• Establish KPI dashboards, forecasting processes, and pipeline mechanics.
• Drive Net Revenue Retention and customer expansion across the base.
• Lead cross-sell, upsell, migration, and adoption initiatives.
• Partner with CS, Product, Marketing, Finance, and Sales to align growth initiatives.
• Coach reps and enable hiring for Ministry Growth Partners.

Skills

SaaS sales/expansion

People leadership

Forecasting & pipeline

Executive stakeholder management

Cross-functional collaboration

Operational rigor / KPI discipline

Strategic/enterprise accounts

Salesforce experience

Tools

Salesforce

Job description

Pushpay Holdings Limited is seeking a transformational Leader to head the Ministry Growth Partners, driving expansion revenue and deepening customer value across 14,000+ church customers. You will architect proactive growth motions, align cross-functionally, and influence NRR and GRR with a keen focus on product adoption and strategic expansion opportunities.

You will build and scale a high-performing growth organization, establish rigorous KPIs, dashboards, and forecasting, and partner with CS,