Head of Customer Communities & Advisory Programs

Basis; New York (NY); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Premium Medical, Dental, and Vision coverage

Unlimited PTO + 12 paid company holidays

Daily meal stipends

Pre-tax commuter benefits

401(k) retirement plan

Monthly office activities

Job summary

Basis is seeking a Communities Lead to develop and manage customer community functions in New York. In this role, you will create opportunities for customers to learn from each other, shaping the future of our product through community insights. Key qualifications include 3+ years in a similar role and the ability to work in-person five days a week in our Flatiron office.

You will collaborate with cross-functional teams to enhance our customer relationships, build trust with partners, and facilitate key customer programs that make a lasting impact.

Qualifications

• 3+ years in customer community, advocacy, or a related B2B role.
• Experience running customer advisory boards or user groups.
• Comfort building community functions from scratch.

Responsibilities

• Create forums and memorable customer moments.
• Partner with teams for customer insights.
• Build operating systems for community repeatability.

Skills

Customer community building

Relationship management

Customer advocacy

Creative design

Strategic execution

Job description

Basis is seeking a Communities Lead to develop and manage customer community functions in New York. In this role, you will create opportunities for customers to learn from each other, shaping the future of our product through community insights. Key qualifications include 3+ years in a similar role and the ability to work in-person five days a week in our Flatiron office.

You will collaborate with cross-functional teams to enhance our customer relationships, build trust with partners, and facilitate key customer programs that make a lasting impact.