Head of Customer Communities & Advisory Programs

getbasis.ai; New York (NY); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health & Wellness

Unlimited PTO

In-Office Perks

401(k) Plan

Team Culture

Parental Leave

Job summary

Basis is seeking a Communities Lead in New York to build and own Basis's customer community programs. You will create forums, rituals, and memorable moments, turning customer conversations into themes and product insights, while collaborating across Deployed Intelligence, Product, Events, and Sales to scale a repeatable community operating system.

You will drive end-to-end programs like advisory boards, councils, and user groups, requiring in-person work at the Flatiron office with occasional

Qualifications

• 3+ years in customer community, advocacy, customer success, customer marketing, product marketing, or a related B2B role.
• Experience running customer-facing or executive-facing programs end-to-end, such as advisory boards, councils, user groups, or roundtables.
• In person 5 days a week in our Flatiron office, with occasional travel for customer meetings and industry events.

Responsibilities

• Create forums, rituals, memorable customer moments, and feedback loops that help Basis customers learn from one another and shape the future of the product.
• Own the full community motion: partner advisory board, customer councils, peer groups, structured feedback programs, customer advocates, user groups, roundtables, and creative customer experiences online and in person.
• Partner closely with Deployed Intelligence, Product, Product Marketing, Events, Sales, and leadership to turn customer perspective into company insight.
• Help surface customer stories, proof points, and advocate voices in collaborating with the team; scale to build an operating system for the customer community.

Skills

Community building

Relationship management

Voice-of-customer insights

Strategic execution

Creative customer instinct

Job description

Basis is seeking a Communities Lead in New York to build and own Basis's customer community programs. You will create forums, rituals, and memorable moments, turning customer conversations into themes and product insights, while collaborating across Deployed Intelligence, Product, Events, and Sales to scale a repeatable community operating system.

You will drive end-to-end programs like advisory boards, councils, and user groups, requiring in-person work at the Flatiron office with occasional