Global CS & Growth Leader - AI-Driven Retention

JumpCloud Inc.

United States

Remote

USD 90,000 - 130,000

Full time

5 days ago

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Benefits offered by this job

Remote-friendly culture

Global teams

Voice in executive team

Job summary

JumpCloud seeks a data-driven Customer Success leader to own the post-sale journey across global support, professional services, and revenue teams. You will act as a scientist and coach, using data to reduce churn and drive expansion, while architecting a customer engine for trust-driven revenue growth.

In this remote-first role, you will own retention metrics like NRR and CSAT, and bridge customers with Engineering/Product for timely feedback.

Qualifications

Own the post-sale journey for global technical support, professional services, and revenue-oriented success teams.
Act as a scientist and coach, using data to eliminate churn and accelerate expansion.
Architect the customer engine for trust-driven strategic revenue growth.
Drive data-centered retention with predictive tools and ownership of NRR and CSAT.
Bridge between customers and Engineering/Product with timely feedback loops.
Deeply curious and data-obsessed, blending empathy with accountability.

Responsibilities

Own the post-sale journey for global technical support, professional services, and revenue-oriented success teams.
Architect the customer engine for trust-driven strategic revenue growth.
Drive data-centered retention with predictive tools and ownership of NRR and CSAT.
Bridge between customers and Engineering/Product with timely feedback loops.