Head of CRM & Customer Value Growth | Equity Options

Bondora Group; United States; Remote; USD 140,000 - 230,000; Full time

Benefits offered by this job

Private healthcare

5 weeks vacation

Hobby grant

Mental health support

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Job summary

Bondora Group in the United States seeks a Senior CRM and Customer Value leader to own the lifecycle strategy, targeting active customers, balance growth, and returning originations.

You will own Braze orchestration and the decisioning layer, partner with Finance and Credit Risk on LTV/NPV models, and design holdouts to prove incremental value while scaling toward ambitious revenue goals.

Qualifications

• 8+ years in CRM/customer value, with 3+ in consumer lending or credit; built or owned an LTV/NPV model.
• Credit literacy and risk-based pricing; designs holdouts and reports results in incremental value.
• Hands-on with Braze; experience as business owner of AI decisioning is a strong plus.

Responsibilities

• Own Braze orchestration and the decisioning layer; prove incrementality in money with holdouts.
• Own customer base value and deliver quarterly targets on active customers, balance, and returning originations.
• Maintain the customer value model with Finance and Credit Risk; rank levers and price incentives on break-even logic.

Skills

Braze orchestration

CRM strategy

LTV/NPV modeling

Credit risk pricing

AI decisioning

Stakeholder management

Job description

Bondora Group in the United States seeks a Senior CRM and Customer Value leader to own the lifecycle strategy, targeting active customers, balance growth, and returning originations.

You will own Braze orchestration and the decisioning layer, partner with Finance and Credit Risk on LTV/NPV models, and design holdouts to prove incremental value while scaling toward ambitious revenue goals.