Head of CRM & Customer Value Management (Fully Remote)

Bondora Group; United States; À distance; USD 140 000 - 230 000; Plein temps

Avantages offerts par ce poste

Private healthcare

5 weeks vacation

Hobby grant

Mental health support

Share options

Résumé du poste

Bondora Group in the United States seeks a Senior CRM and Customer Value leader to own the lifecycle strategy, targeting active customers, balance growth, and returning originations.

You will own Braze orchestration and the decisioning layer, partner with Finance and Credit Risk on LTV/NPV models, and design holdouts to prove incremental value while scaling toward ambitious revenue goals.

Qualifications

• 8+ years in CRM/customer value, with 3+ in consumer lending or credit; built or owned an LTV/NPV model.
• Credit literacy and risk-based pricing; designs holdouts and reports results in incremental value.
• Hands-on with Braze; experience as business owner of AI decisioning is a strong plus.

Responsabilités

• Own Braze orchestration and the decisioning layer; prove incrementality in money with holdouts.
• Own customer base value and deliver quarterly targets on active customers, balance, and returning originations.
• Maintain the customer value model with Finance and Credit Risk; rank levers and price incentives on break-even logic.

Connaissances

Braze orchestration

CRM strategy

LTV/NPV modeling

Credit risk pricing

AI decisioning

Stakeholder management

Description du poste

• Own customer base value and deliver quarterly targets on active customers, balance, and returning originations.
• Maintain the customer value model with Finance and Credit Risk; rank levers and price incentives on break-even logic.
• Own Braze orchestration and the decisioning layer; prove incrementality in money with holdouts.

Success Factors:

• 8+ years in CRM/customer value, with 3+ in consumer lending or credit; built or owned an LTV/NPV model.
• Credit literacy and risk-based pricing; designs holdouts and reports results in incremental value.
• Hands-on with Braze; experience as business owner of AI decisioning is a strong plus.

What We Offer:

• Competitive salary, 5 weeks vacation, private healthcare, hobby grant, mental health support, share options.
• A growth-driven environment with budget for continuous learning and a path to 1BN revenue.

Bondora is a fintech founded in 2008 that provides digital borrowing and investing products to over 700,000 customers across Europe. It is a rapidly growing company with a bold vision to acquire a banking license and expand its product suite.