Head of Credit Policy, Square Financial Services

Block; San Francisco (CA); Remote; USD 120,000 - 180,000; Full time

Job summary

An established industry player is seeking a Head of Credit Policy to lead their credit program and ensure compliance with regulations. This senior role involves working closely with the Board and Credit Risk Committee to define the risk appetite and profitability of the credit portfolio. You will collaborate with the Data Science team to analyze performance data and prepare comprehensive reports for management. The ideal candidate will have extensive experience in financial institutions, strong quantitative analysis skills, and the ability to communicate complex results effectively. Join a forward-thinking company committed to economic empowerment and inclusive workplace practices.

Benefits

Health insurance

Flexible time off

Retirement plans

Family planning support

Remote work

Qualifications

• 10+ years of experience within financial institutions or as a Regulatory examiner.
• Ability to communicate complex results to technical and non-technical audiences.

Responsibilities

• Oversee and execute the Bank’s credit program and related priorities.
• Enhance the Credit Policy and ensure compliance with regulations.
• Prepare reports on lending activity and portfolio health.

Skills

Quantitative/statistical analysis

Advanced machine learning modeling

SQL

Excel

Python

Communication skills

Education

Bachelor's degree in Mathematics

Graduate degree preferred

Job description

Head of Credit Policy, Square Financial Services

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Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

The Role

The Head of Credit Policy is a senior position reporting to the Chief Credit Officer (“CCrO”) and will be primarily responsible for overseeing and executing the Bank’s credit program and related priorities.

You Will

• Work with the Board and Credit Risk Committee to set overall direction, risk appetite, quality, soundness, and profitability of the Bank’s credit portfolio.
• Enhance the Credit Policy and program and establish a framework to ensure lending activities are in compliance with internal policies and regulatory requirements.
• Partner with the Bank’s Data Science team and provide data analysis to facilitate management’s ability to monitor performance, support decision-making, and investor due diligence.
• Prepare monthly and quarterly reports on lending activity and portfolio health, including metrics such as KRIs and KPIs for senior management, committees, Board, auditors, and regulators.
• Implement training programs on credit underwriting, administration, and approval processes.
• Manage internal and external relationships, including audits, credit agencies, and regulators to ensure accurate and timely information.
• Lead credit-related remediation efforts from internal and external audits.
• Perform daily monitoring against policy, including delinquencies, loan performance, heuristics, underwriting guidelines, and work with eng, data science, accounting, and audit on impact analysis and remediation.
• Possess a Bachelor’s degree in fields such as Mathematics, Financial Engineering, Computer Science, Statistics, Data Science, Economics, Finance, Operations Research, or Business Administration (graduate degree preferred).
• Have 10+ years of experience within financial institutions or as a Regulatory examiner.
• Experience with quantitative/statistical analysis, advanced machine learning modeling, and tools like SQL, Excel, Python.
• Prior senior management or executive experience, including presenting to Boards and regulators, is a plus.
• Willingness to work in a fast-paced environment and learn new tools and technologies.
• Ability to clearly communicate complex results to technical and non-technical audiences.

We’re committed to building an inclusive economy and workplace. Block is an equal opportunity employer and evaluates all employees and applicants without regard to legally protected classes. We consider qualified applicants with arrest or conviction records in accordance with laws.

We believe in fairness and provide accommodations for disabled applicants throughout the recruitment process. Please share any needed accommodations with your recruiter.

Learn more about our workplace values on our I+D page.

While there is no specific application deadline, U.S. roles are typically open for about 55 days. Pay varies depending on location, skills, experience, and market conditions. Refer to the resource for zone designations and salary ranges.

Benefits include remote work, health insurance, flexible time off, retirement plans, and family planning support. View our full benefits at Block.

Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy through brands like Square, Cash App, Afterpay, TIDAL, Bitkey, and Proto, each unlocking different economic aspects for more people.