Head of Creative Ops & Workflow Strategies

Coursera; Mountain View (CA); Hybrid; USD 106,000 - 143,000; Full time

Job summary

Coursera is seeking a Creative Operations Program Manager within the Marketing Strategy and Operations team. You will architect end-to-end creative workflows, balance internal capacity with external agencies, and drive efficiency across marketing, product, and external partners to deliver high-quality work on time.

You'll lead governance, implement new tools, and build KPI dashboards to inform senior leadership while collaborating with Procurement and Legal on agency contracts.

Qualifications

• 5+ years as Creative Producer, Program Manager, or PM with high-volume creative teams.
• Experience managing resource planning and external agency relationships.
• Expert in project management tools (Asana, Jira, Airtable).
• Proven cross-functional collaboration and roadmapping experience.
• History of improving operational efficiencies to cut time-to-market.

Responsibilities

• Design end-to-end creative workflows from intake to delivery.
• Lead cross-functional creative initiatives across marketing, product, and agencies.
• Drive adoption of new workflows, tools, and operating models.
• Manage quarterly and weekly resource planning with internal and external partners.
• Coordinate governance and stakeholder interlocks.
• Lead MarTech optimization for creative tech stack.
• Establish KPI dashboards and report to senior management.
• Manage external agency contracts and onboarding with Procurement and Legal.

Skills

Creative Producer

Program Manager

Resource planning

Stakeholder management

Roadmaps

Asana/Jira/Airtable

Cross-functional collaboration

Tools

Asana

Jira

Airtable

Job description

Coursera is seeking a Creative Operations Program Manager within the Marketing Strategy and Operations team. You will architect end-to-end creative workflows, balance internal capacity with external agencies, and drive efficiency across marketing, product, and external partners to deliver high-quality work on time.

You'll lead governance, implement new tools, and build KPI dashboards to inform senior leadership while collaborating with Procurement and Legal on agency contracts.