Director, Creative Operations & Workflow Excellence

Universal Destinations & Experiences; Orlando (FL); On-site; USD 150,000 - 190,000; Full time

Job summary

Universal Destinations & Experiences is seeking a Director of Creative Operations to serve as a strategic operational partner to the head of Global Brand within the centralized Commercial Operations & Analytics organization. This role enables a modern operating model to scale brand storytelling, high-volume content production, executive reviews, and cross-functional marketing delivery.

The role collaborates with Creative leadership and cross-functional partners to create clearer workflows,

Qualifications

• 8+ years in creative, marketing, or content operations.
• Bachelor’s degree in Marketing, Communications, or related field; Master’s preferred.
• Experience partnering with senior leadership in a matrixed organization and driving operational improvements.

Responsibilities

• Partner with Creative leadership to translate priorities into operating plans and clear accountability.
• Provide visibility into Brand Creative Studio workstreams, bottlenecks, and risks for leadership reviews.
• Support executive reviews, creative decision meetings, escalations, and cross-functional forums.
• Govern Brand & Creative Studio workflow standards, intake practices, and escalation paths.
• Collaborate with Platform Operations to optimize workflows across Workfront, DAM, and related tools.

Skills

Creative operations

Executive partnering

Workflow improvement

Content supply chain

Workfront/DAM tools

Portfolio management

Executive communication

Stakeholder management

Change management

Influence across teams

Education

Bachelor’s degree in Marketing/Operations/related field

Master’s degree preferred

Tools

Workfront

DAM systems

Proofing tools

Job description

Universal Destinations & Experiences is seeking a Director of Creative Operations to serve as a strategic operational partner to the head of Global Brand within the centralized Commercial Operations & Analytics organization. This role enables a modern operating model to scale brand storytelling, high-volume content production, executive reviews, and cross-functional marketing delivery.

The role collaborates with Creative leadership and cross-functional partners to create clearer workflows,