Creative Operations Lead: Workflow, Strategy & Delivery

The Digital Asset Management Consortium, Inc.; Northern (KY); Hybrid; USD 120,000 - 150,000; Full time

Job summary

Coursera + Udemy is seeking an experienced Creative Operations Program Manager to architect end-to-end creative workflows across marketing, product, and external partners. You will optimize capacity, governance, and processes to deliver high-quality creative work on time and within budget.

You will lead cross-functional initiatives, drive adoption of new workflows, and manage a mix of internal teams and external agencies, leveraging platforms like Asana and Airtable to improve efficiency and

Qualifications

• 5+ years of experience as a Creative Producer, Program Manager, or Project Manager working directly with high-volume creative teams.
• Demonstrated experience managing resource planning, budget mitigation, and external agency relationships within a marketing or product organization.
• Expert-level proficiency in project management tools (Asana, Jira, or Airtable) and experience building automated workflows within these systems.

Responsibilities

• Workflow Architecture: Design, implement, and audit end-to-end creative workflows—from unified intake and brief grooming to final delivery.
• Program/Project Leadership: Lead complex, cross-functional creative initiatives from intake through delivery, driving timelines and risk management.
• Change Management: Drive adoption of new workflows, tools, and operating models through documentation and training.
• Resource & Agency Management: Plan resources across internal teams and external agencies to balance workload and costs.
• Stakeholder Governance: Run interlocks and steering meetings to align objectives with capabilities and communicate tradeoffs.
• MarTech Optimization: Lead the creative tech stack (e.g., Asana, DAM systems) for efficiency.
• Performance Tracking: Establish KPI dashboards to measure throughput and impact.
• Vendor Relations: Manage external agency contracts and onboarding to ensure brand and quality standards.

Skills

Collaboration

Systems Thinking

Resourcefulness

Data-Driven Communication

Stakeholder Management

Education

5+ years experience in Creative PM/Program Mgmt

Tools

Asana

Jira

Airtable

Job description

Coursera + Udemy is seeking an experienced Creative Operations Program Manager to architect end-to-end creative workflows across marketing, product, and external partners. You will optimize capacity, governance, and processes to deliver high-quality creative work on time and within budget.

You will lead cross-functional initiatives, drive adoption of new workflows, and manage a mix of internal teams and external agencies, leveraging platforms like Asana and Airtable to improve efficiency and