Head of Conversational AI & Team Growth

JustAnswer LLC; Northern (KY); Hybrid; USD 140,000 - 210,000; Full time

Job summary

JustAnswer LLC is seeking a Manager, Conversational AI to lead a team of Conversation Designers and collaborate with Product, Engineering, Analytics, and AI teams. The role focuses on delivering high-quality conversational experiences at scale and shaping the future of Conversation Design at Pearl.

The ideal candidate will combine people leadership with hands-on AI design, growth-minded supervision, and strategic initiatives that drive impact across the organization.

Qualifications

• Experience leading high-performing Conversation Design teams.
• Hands-on experience designing AI conversations and LLM-powered agents.
• Ability to ship strategic initiatives across Product, Engineering, Data, and AI teams.
• Strong collaboration and leadership qualities.
• Comfort with testing and experimenting with new AI tools.

Responsibilities

• Lead and develop a team of Conversation Designers and mentor their growth.
• Drive strategic impact by shaping the direction of Conversation Design.
• Partner with Product, Engineering, Analytics, and AI teams to deliver excellent experiences.
• Build efficient workflows and continuously improve how the team works.

Skills

Leadership

Conversation Design

Strategic thinking

Cross-functional collaboration

AI experience

Tools

LLM technologies

AI tooling

Job description

JustAnswer LLC is seeking a Manager, Conversational AI to lead a team of Conversation Designers and collaborate with Product, Engineering, Analytics, and AI teams. The role focuses on delivering high-quality conversational experiences at scale and shaping the future of Conversation Design at Pearl.

The ideal candidate will combine people leadership with hands-on AI design, growth-minded supervision, and strategic initiatives that drive impact across the organization.