Head of Converged Security & Network Operations

PDI Technologies, Inc.; Alpharetta (GA); On-site; USD 150,000 - 210,000; Full time

Job summary

PDI Technologies is seeking a senior leader to run our Security & Network Solutions as one operation, overseeing 150+ professionals across onshore and offshore teams, delivering 24/7 monitoring, response, and uptime for energy, retail, and payments customers.

You will own the operating budget, drive cost-to-serve improvements, and shape a converged SOC/NOC with AI-enabled automation to reduce toil and speed up detection and response.

Qualifications

• 12+ years in security operations, network operations, or infrastructure operations.
• 7+ years in leadership and experience leading managers (managers of managers).
• Track record running a 24/7 operation of 100+ people, ideally across onshore and offshore teams.
• Deep experience running a SOC or a NOC, and solid working knowledge of the other.
• Experience owning an operating budget and improving cost to serve or margin.
• Proven major-incident leadership, including executive and customer communications under pressure.
• Strong grasp of security operations tooling (SIEM, SOAR, EDR/XDR) and network operations tooling.
• Willingness to travel internationally to lead global teams.

Responsibilities

• Lead the SOC, NOC, and Threat Intelligence & Detection functions through about 5 direct reports.
• Design the operating model: org structure, shift coverage across onshore and offshore teams, and where security and network teams integrate versus stay specialized.
• Standardize processes, escalation paths, and playbooks across both domains so customers get one consistent experience.
• Own the operating budget, headcount plan, and tooling and vendor spend.
• Improve cost to serve and delivery margin while raising service quality, including the right balance of onshore and offshore delivery.
• Provide cost and capacity inputs to pricing, capacity planning, and new service launches.
• Run 24/7 security monitoring, triage, investigation, and response across customer environments.
• Through Threat Intelligence & Detection leader, ensure intelligence drives detection coverage and threat hunting.
• Own security incident response for customer environments, from first alert through post-incident review.
• Run 24/7 network monitoring and response for site connectivity, uptime, and performance across thousands of locations.
• Oversee day-to-day operations for managed network services (firewall, switches, SD-WAN, wireless, connectivity) and vendor escalations.
• Lead high-severity incident communications with customers and executives.
• Set multi-year roadmap for SIEM, SOAR, and observability; lead AI-assisted automation to reduce toil and improve response.
• Act as executive sponsor for key customers through service reviews and strategic discussions.

Skills

Security operations

Network operations

Leadership

Budget management

Incident response

Executive communication

Vendor management

Delivery management

Automation / AI in ops

Education

Bachelor's degree or equivalent experience

Tools

SIEM

SOAR

EDR/XDR

ITIL

Job description

PDI Technologies is seeking a senior leader to run our Security & Network Solutions as one operation, overseeing 150+ professionals across onshore and offshore teams, delivering 24/7 monitoring, response, and uptime for energy, retail, and payments customers.

You will own the operating budget, drive cost-to-serve improvements, and shape a converged SOC/NOC with AI-enabled automation to reduce toil and speed up detection and response.