Head of Content Model & Production Operations

Crisis Prevention Institute Inc; United States; Ibrido; USD 130.000 - 170.000; Tempo pieno

Vantaggi offerti da questo lavoro

Compensation package

Benefits package

401k

PTO

Wellness days

Volunteer time off

Education and training

Hybrid/Remote schedule

Parental leave

Descrizione del lavoro

Crisis Prevention Institute, Inc. is seeking a Director of Content & Production Operations to lead a cross-functional team delivering localized, fast-to-market training content.

You will own the LCMS content model and production operations, partnering with vendors and internal product teams to scale across formats. The role demands a strong background in LCMS/CCMS, structured content, and capacity planning, with experience in agile environments and ensuring accessibility and quality standards

Competenze

• Bachelor’s degree in information science, technical communication, instructional technology, or a related field.
• 10+ years in content, production, or delivery operations, including 5+ years leading teams.
• Demonstrated ownership of a structured or component-based content model.
• Production LCMS/CCMS experience, including partnering with a vendor on implementation.
• Production or delivery operations leadership in content, agency, media, or services.
• Third-party vendor management, including holding partners to commitments.
• Capacity planning and forecasting under variable demand.
• Ability to explain architecture decisions to executives in terms of cost, schedule, and risk.
• Working knowledge of SCORM, WCAG AA, and multi-output publishing (print, PDF, LMS).

Mansioni

• Design and own CPI’s content model in the LCMS, including component structure, metadata, taxonomy, and reuse and variant rules.
• Lead the LCMS partnership: implementation direction, roadmap influence, and escalation.
• Lead and develop a team of eLearning developers, a senior multimedia specialist, an LMS administrator, and a Learning Standards & Compliance Lead to build CPI’s training content.
• Translate the product roadmap into a production plan. Sequence builds and updates against committed release dates, and flag capacity risk early.
• Partner with training product teams, product management, and program managers on intake, scope, and release timing. Partner with software product teams on LCMS, authoring, and platform requirements.
• Run intake and specification gating so work enters production ready to build, and send back work that isn’t.
• Partner with program manager to run production in agile methodologies. Measure cycle time and rework, and shorten time to market without lowering quality.
• Enforce instructional quality, brand, accessibility, and compliance standards at the point of authoring rather than in end-of-line review.
• Own the production capacity model, forecasting, and cost per output unit. Provide capacity to Custom Solutions at a published internal rate.
• Manage third-party production partners on scope, service levels, and unit economics.
• Lead the foundational content model, templates, and workflows in year one while scaling the team to own them.
• Perform other position-related duties as assigned.

Conoscenze

Content production leadership

LCMS/CCMS experience

Vendor management

Capacity planning

Cross-functional collaboration

Formazione

Bachelor’s degree in information science or related field

Strumenti

LCMS/CCMS tools

Xyleme or XML-based authoring

Descrizione del lavoro

Crisis Prevention Institute, Inc. is seeking a Director of Content & Production Operations to lead a cross-functional team delivering localized, fast-to-market training content.

You will own the LCMS content model and production operations, partnering with vendors and internal product teams to scale across formats. The role demands a strong background in LCMS/CCMS, structured content, and capacity planning, with experience in agile environments and ensuring accessibility and quality standards