Digital Content Operations Leader

Preferred Hotel Group; New York (NY); On-site; USD 120,000 - 145,000; Full time

Job summary

Preferred Travel Group seeks a Senior Manager, Digital Content to lead global content operations, ensuring structured, high-quality content across brand websites, apps, and B2B portals. You will own intake, publishing workflows, and asset governance, partnering with creative, product, and agency teams to ensure timely, accurate delivery.

You will manage a small team of Content Specialists, drive localization and taxonomy standards, and optimize publishing SLAs while maintaining organizational

Qualifications

• Six or more years in digital content or content operations with leadership experience.
• Hands-on CMS ownership at scale, including workflow configuration and localization patterns.
• Experience managing agency or vendor delivery and coordinating cross-functional teams.

Responsibilities

• Lead two Content Specialists and set goals, priorities, and capacity.
• Own intake, standards, and contributor relations with hotels and partners.
• Oversee CMS and DAM publishing workflows, metadata, localization variants, and quality.
• Measure content delivery performance and drive process improvements.
• Collaborate with Marketing, Product, and creative teams to ensure timely delivery.

Skills

People management

Content governance

Content operations

CMS workflows

Project coordination

Localization

Education

Bachelor's degree

Tools

Drupal

Hygraph

Headless CMS

Job description

Preferred Travel Group seeks a Senior Manager, Digital Content to lead global content operations, ensuring structured, high-quality content across brand websites, apps, and B2B portals. You will own intake, publishing workflows, and asset governance, partnering with creative, product, and agency teams to ensure timely, accurate delivery.

You will manage a small team of Content Specialists, drive localization and taxonomy standards, and optimize publishing SLAs while maintaining organizational