Director of Content & Production Ops (Hybrid/Remote)

Crisis Prevention Institute, Inc; United States; Hybrid; USD 130,000 - 180,000; Full time

Benefits offered by this job

Hybrid / Remote work schedule

401k

PTO

Health & Wellness Days

Paid Volunteer Time Off

Continuing education and training

Job summary

Crisis Prevention Institute, Inc. seeks a Director of Content & Production Operations to lead the team turning our roadmap into high-quality, localized training.

This role oversees the LCMS content model, variant rules, and end-to-end production for digital, print, and LMS outputs, with a focus on scalability and quality. You will shepherd a cross-functional team including developers, a multimedia specialist, an LMS administrator, and a compliance lead, aligning product roadmaps with production

Qualifications

• Bachelor's degree in information science, technical communication, instructional technology, or related field.
• 10+ years in content, production, or delivery operations, including 5+ years leading teams.
• Demonstrated ownership of a structured or component-based content model.
• Production LCMS/CCMS experience, including partnering with a vendor on implementation.
• Production or delivery operations leadership in content, agency, media, or services.
• Third-party vendor management, including holding partners to commitments.
• Capacity planning and forecasting under variable demand.
• Ability to explain architecture decisions to executives in terms of cost, schedule, and risk.
• Working knowledge of SCORM, WCAG AA, and multi-output publishing (print, PDF, LMS).

Responsibilities

• Design and own CPI's content model in the LCMS, including component structure, metadata, taxonomy, and reuse and variant rules.
• Lead the LCMS partnership: implementation direction, roadmap influence, and escalation.
• Lead and develop a team of eLearning developers, a senior multimedia specialist, an LMS administrator, and a Learning Standards & Compliance Lead to build CPI's training content.
• Translate the product roadmap into a production plan with sequences and release dates.
• Partner with training product teams, product management, and program managers on intake, scope, and release timing.
• Run intake and specification gating so work enters production ready to build.
• Partner with program manager to run production in agile methodologies, measure cycle time and rework.
• Enforce instructional quality, brand, accessibility, and compliance standards at the point of authoring.
• Own the production capacity model, forecasting, and cost per output unit; provide capacity to Custom Solutions at a published internal rate.
• Manage third-party production partners on scope and SLAs.
• Lead foundational content model, templates, and workflows in year one while scaling the team.
• Perform other position-related duties as assigned.

Skills

Leadership

Stakeholder mgmt

Strategic planning

Communication

Mentoring

Education

Bachelor's degree in information science / technical communication / instructional technology

10+ years in content, production, or delivery operations

5+ years leading teams

Tools

LCMS/CCMS

Xyleme

XML-based authoring

SCORM

Job description

Crisis Prevention Institute, Inc. seeks a Director of Content & Production Operations to lead the team turning our roadmap into high-quality, localized training.

This role oversees the LCMS content model, variant rules, and end-to-end production for digital, print, and LMS outputs, with a focus on scalability and quality. You will shepherd a cross-functional team including developers, a multimedia specialist, an LMS administrator, and a compliance lead, aligning product roadmaps with production