Head of Consumer Design & AI-Driven Experiences

Owner; San Francisco (CA); Remote; USD 180,000 - 260,000; Full time

Job summary

Owner is seeking a Head of Design, Consumer to own the end-to-end guest experience across online ordering, apps, loyalty, and lifecycle engagement. This hands-on leadership role requires setting a clear design vision, leading a small, high-performing team, and delivering scalable design systems across thousands of restaurant brands while driving conversion and revenue.

You'll collaborate with Product, Engineering, and Data Science to identify opportunities and ship high-impact work, leveraging

Qualifications

• 8+ years in product design and leadership.
• Portfolio demonstrating ownership of complex consumer experiences.
• Experience building scalable design systems across multi-brand products.
• Deep expertise in consumer products, commerce, and native mobile (iOS/Android).
• AI-native practitioner who prototypes, designs in code, and ships AI-powered experiences.
• Ability to connect design decisions to business outcomes via experimentation and data.

Responsibilities

• Own the consumer experience across online ordering, apps, loyalty, and lifecycle engagement.
• Build flexible, scalable design systems for thousands of brands.
• Lead through craft while guiding a senior design team.
• Drive measurable outcomes—improving conversion, repeat orders, and revenue.
• Build AI-native experiences leveraging AI to accelerate execution.
• Shape product strategy with cross-functional partners to ship high-impact work.

Skills

Design leadership

Portfolio ownership

Design systems

Consumer products

AI-native design

Experimentation

Business impact

Job description

Owner is seeking a Head of Design, Consumer to own the end-to-end guest experience across online ordering, apps, loyalty, and lifecycle engagement. This hands-on leadership role requires setting a clear design vision, leading a small, high-performing team, and delivering scalable design systems across thousands of restaurant brands while driving conversion and revenue.

You'll collaborate with Product, Engineering, and Data Science to identify opportunities and ship high-impact work, leveraging