Head of Design, Consumer

Owner.com; San Francisco (CA); Hybrid; USD 180,000 - 320,000; Full time

Job summary

Owner.com, a remote-first global company, is seeking a Head of Design, Consumer to own the guest experience end to end. You will shape the design vision, lead a small team, and tackle the most complex design challenges across online ordering, native apps, loyalty, and lifecycle engagement.

You will build scalable design systems, prioritize high-impact work, and partner with Product, Engineering, and Data Science to align design decisions with business outcomes.

Qualifications

• 8+ years in product design, including leadership of designers.
• Exceptional hands-on craft with a portfolio of complex consumer experiences.
• Experience building scalable design systems across multi-brand or multi-tenant products.
• Deep expertise in consumer products, commerce, and native mobile (iOS/Android).
• AI-native practitioner who prototypes, designs in code, and ships AI-powered experiences.
• Ability to link design decisions to business outcomes via experimentation and metrics.
• Strong product judgment, ownership, urgency, and willingness to challenge assumptions.

Responsibilities

• Own the consumer experience across online ordering, apps, loyalty, and lifecycle.
• Build scalable design systems delivering differentiated experiences across restaurant brands.
• Lead through craft while mentoring a senior design team.
• Drive measurable outcomes using experimentation and data to improve conversion and revenue.
• Collaborate with Product, Engineering, and Data Science to shape product strategy.
• Ship AI-native consumer experiences and accelerate execution with code.

Skills

8+ years in product design

Hands-on craft

Scalable design systems

Consumer products & native mobile

AI-native practitioner

Design impact through experimentation

Product judgment & ownership

Lead & develop designers

Job description

About Owner

Owner is the AI-native system local business owners use to succeed, starting with restaurants.

We’re building the system that replaces the many tools owners use to run their business.

It powers everything from the restaurant’s website, online ordering, CRM, POS, and more.

Product philosophy

Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically.

Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it.

Using Owner should feel like having a team of great operators, engineers, and marketers working for you.

Our vision

We're starting by helping independent restaurants succeed online.

But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.

Once we nail the solution for restaurants – we’ll scale it into every other local business type.

In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age.

Our traction

Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website.

More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees.

Our team

Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe.

We’ll be scaling even faster in 2026 to keep pace with our customer growth.

Where we work

Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location!

Why we’re looking for you

Owner powers the digital guest experience for thousands of restaurants, from online ordering and branded apps to loyalty and lifecycle engagement.

We’re hiring a Head of Design, Consumer to own that experience end to end, shaping how millions of guests discover, order from, and return to their favorite restaurants.

This is a hands‑on leadership role. You'll set the design vision, lead a small, high‑performing team, and personally drive the most complex design challenges. You'll build systems that scale across thousands of distinct restaurant brands while directly influencing conversion, retention, and revenue.

Owner is essentially the developer, branding agency, and CMO for every one of our customers. We have a unique opportunity to provide tools that enable rich brand expression that delivery apps would never support, while also facilitating world class consumer ordering experiences.

The impact you'll have

• Own the consumer experience. Set the design vision across online ordering, native mobile apps, loyalty, and lifecycle engagement.

• Build for scale. Create flexible design systems that deliver exceptional, differentiated experiences across thousands of restaurant brands.

• Lead through craft. Stay hands‑on in design, prototyping, and execution while raising the bar for a senior team.

• Drive measurable outcomes. Use experimentation, customer insights, and data to improve conversion, repeat orders, and revenue.

• Build AI‑native experiences. Design and ship intelligent consumer experiences, leveraging AI and code to accelerate execution.

• Shape product strategy. Partner with Product, Engineering, and Data Science to identify opportunities, make tradeoffs, and ship high‑impact work.

What we're looking for

• 8+ years in product design, including experience leading and developing high‑performing designers.

• Exceptional hands‑on craft. A portfolio demonstrating personal ownership of complex, high-quality consumer experiences.

• Experience building scalable design systems, ideally across multi‑brand, white‑label, or multi‑tenant products.

• Deep expertise in consumer products, commerce, and native mobile (iOS/Android).

• AI‑native practitioner who prototypes, designs in code, and has shipped AI‑powered product experiences.

• Proven ability to connect design decisions to business outcomes through experimentation and measurable impact.

• Strong product judgment, high ownership, urgency, and a willingness to challenge assumptions and execute through ambiguity.