Head of Commercial Services & Process Excellence

Huntington National Bank; Cleveland (OH); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Paid time off

Paid holidays

Wellness program

Job summary

Huntington National Bank is seeking a Commercial Services Manager to lead a team of professional service colleagues supporting commercial verticals and portfolios. You’ll apply deep knowledge of Commercial products to guide client-facing activities, documentation, and servicing for Commercial customers.

This role involves decision-making across sales, service, risk, and customer experience, plus building procedures and training to improve processes and technology.

Qualifications

• Bachelor’s Degree or 7+ years of Commercial experience may be considered.
• 7-10 years of Commercial Banking experience in customer/sales support, deposits, loans, operations, and/or regulatory.

Responsibilities

• Provides leadership, oversight, and day-to-day management of teams performance through utilization of available reporting and extensive knowledge of Commercial products and verticals; making decisions to ensure policies and procedures are being followed consistently and accurately.
• Serves as back-up to senior Services manager and participates in management team; assists with resource planning, project management, training and documentation for the group; drives and manages the processes and resources utilized by the team and the quality of team results
• Responsible for risk management; quick identification and action to mitigate losses and reputation risk; oversight of controls, policies and procedures.
• Partners closely with Sales and business leaders to enhance customer experience and deal team execution. Develops and maintains positive relationships with business partners, customers, and third parties; participates in customer calls and events as required.
• Drives team performance and productivity, with data-driven analysis and ownership of key results metrics
• Owns, facilitates, and/or meaningful participation and leadership in strategic projects, representing Commercial customer and colleague voice to proposed changes.
• Handles complex situations by facilitating resolutions and/or supporting complex onboarding, depository accounts, customer digital platforms, products, credit structure and funds movement as appropriate.
• Demonstrates and maintains advanced knowledge of Commercial products, services, systems, and related technology to enhance relationship management and team knowledge; proposing solutions for complex and evolving Commercial portfolio.
• Demonstrates strong leadership in building and maintaining individual development and category of one team dynamic.
• Promote and adopt change management and culture for colleague and customer experience.
• Performs other duties as assigned.

Skills

Leadership

Banking knowledge

Customer service

Risk management

Project management

Mentoring

Education

Bachelor’s Degree or 7+ years Commercial Banking experience

7-10 years Commercial Banking experience

Tools

Microsoft Office

CRM software

Job description

Huntington National Bank is seeking a Commercial Services Manager to lead a team of professional service colleagues supporting commercial verticals and portfolios. You’ll apply deep knowledge of Commercial products to guide client-facing activities, documentation, and servicing for Commercial customers.

This role involves decision-making across sales, service, risk, and customer experience, plus building procedures and training to improve processes and technology.