Head of Commercial Partnerships

The Cruise Globe; Oregon; Hybrid; USD 107,000 - 148,000; Full time

Benefits offered by this job

£80,000 (realistic) on-target earnings

Uncapped commission

25 days holiday plus UK bank holidays

Pension (statutory minimum)

Fully remote

London HQ option

Industry familiarisation trips

Laptop, phone system, and all tooling

Staff travel discounts

Job summary

The Cruise Globe is a remote-first, growth-focused agency building the UK and US cruise sales network. You will secure co-operative marketing investments, manage cruise line relationships, and develop supplier partnerships across travel segments.

You will own email marketing strategies, coordinate with content and design teams, and drive campaigns that deliver measurable results and renewals. This role rewards performance with uncapped commissions and rapid progression.

Qualifications

• Proven track record securing co-operative or trade marketing investment from cruise lines.
• Established cruise line network with UK and US lines.
• Commercial negotiation skills with senior supplier contacts.
• Experience building travel packages; knowledge of ATOL and ABTA.
• Understanding of large-scale email marketing.
• CRM discipline and meticulous record-keeping.
• Ability to work remotely and asynchronously via Slack, CRM and docs.
• Ambition and flexibility; willing to work non-standard hours.

Responsibilities

• Win cooperative marketing investment from cruise lines and partners across UK, US and future territories.
• Own cruise line relationships; optimise rates, overrides and coverage.
• Keep meticulous records of partnerships in CRM; log contacts, agreements and terms.
• Assist product and email marketing; package UK market offers and manage Klaviyo communications.
• Represent The Cruise Globe at trade shows, industry events and award submissions.

Skills

Co-op marketing

Cruise line network

Commercial negotiation

Travel packages

Email marketing

CRM discipline

Job description

About the Role

The Cruise Globe is the world's fastest-growing cruise app: the only place to accurately discover, track and relive every cruise voyage in the world. Since launching in early 2025 it has become the digital home for 170,000+ cruisers, who've logged over 1 million cruises between them. It was co-founded with Emma Cruises, one of the world's most influential cruise content creators, whose combined audience is well over half a million people, with 18M monthly views. The Cruise Globe Agency is the booking arm of that ecosystem. We launched in June 2026, already have 13 full-time advisors across the UK and US, and are on track to reach £20 million in cruise sales in our first year. We are backed by Internova, and benefit from robust existing relationships and attractive commercial terms with the majority of UK and US cruise lines. In the press: Travel Weekly: The Cruise Globe hopes new agency will be world leader within decade.

What You Will Do

1. Win co-operative marketing investment (your number one priority)

• Secure co-operative marketing investment from cruise lines across the UK, US and future territories, against an annual target.
• Build our commercial offer from the ground up: partner decks, rate cards, proposals and packages.
• Extend co-op beyond cruise lines to tourism boards, destinations, ports and adjacent brands such as travel insurance, luggage, travel money and credit cards.
• Oversee delivery of every campaign you sell, working with our content, email and design teams, and report results back to partners to drive renewals.

2. Own our supplier relationships

• Take overall ownership of our cruise line relationships across the UK and US, optimising rates, overrides and coverage.
• Ensure 100% cruise line coverage in both markets, including the ability to book UK lines for our US audience.
• Build relationships with ancillary suppliers: hotels, flights, transfers, excursions and travel insurance.
• Work with Ops and Finance to make sure every override and incentive we earn is claimed and paid.
• Over time, shape our preferred partner strategy: which lines get preferred status, what they receive in return, and what they invest.
• Work alongside our Head of Group Sales to facilitate the best possible supplier rates for groups and charters.

3. Keep meticulous records

• Maintain detailed, up-to-date records of every existing and prospective partnership in Salesflare, our company CRM, across the UK and US.
• Log every contact, meeting, agreement, set of terms, co-op deliverable and result, so any relationship can be picked up by another team member at any time.

4. Assist product and email marketing

• Assist with packaging in the UK market, creating attractive packages for The Cruise Globe Collection using our supplier relationships.
• Own all email communications in Klaviyo pertaining to The Cruise Globe Agency: the logic, timing, audiences and final sign-off on design and copy, across flows and campaigns. You will be supported by an incredible email marketing agency and a technical team.
• Surface the best cruise offers each week for the Emma Cruises and The Cruise Globe weekly emails.

5. Represent The Cruise Globe in the industry

• Act as the central point of contact for FAM trips, ship visits and training events: coordinate budgets, liaise with the content team, and hand over to Ops for delivery.
• Represent The Cruise Globe at key trade shows and industry events, building and maintaining our network.
• Lead our applications to the major cruise and travel industry awards, and represent us on the night.

Requirements

You must have

• A proven co-op track record. This is our number one requirement. You must have demonstrable success securing co-operative or trade marketing investment from cruise lines. You can talk specifically about the deals you have won, their value and the results they delivered.
• An established cruise line network. Strong, current relationships with the key commercial, trade marketing and sales contacts across the major UK and US cruise lines.
• Commercial negotiation skills. Confidence negotiating rates, overrides, incentives and partnership terms with senior supplier contacts.
• Experience building travel packages, and a working knowledge of ATOL and ABTA.
• Understanding of large-scale email marketing. You know how large email programmes are organised: segmentation, flows, scheduling, approvals and quality control.
• CRM discipline. You use a CRM as a daily working tool and keep meticulous records. Relationships should never live only in your head or your phone.
• The ability to excel remotely. Self-motivated, organised and consistent without supervision, and comfortable working async over Slack, CRM and docs.
• Ambition and flexibility. A passion for this work and a willingness to put in what it takes. This role is not a standard 9 to 6 and we're offering compensation to match that expectation.

It's a bonus if you have

• Experience with Klaviyo.
• Experience within a host agency or consortium model, ideally within the Internova network.
• Connections with tourism boards, destinations or non-cruise travel brands.
• Experience leading industry award submissions.
• Personal cruise experience. The more you cruise, the better you understand what our partners are selling.

Location

Fully remote. UK-based preferred, but we will consider US-based candidates for the right person. This is a global role with oversight of the UK, the US and all future territories. Travel will be required, including to partner meetings, trade shows and industry events.

Benefits

We will expect a lot of you, and in return we offer something unique which can truly transform your career. We are offering market-leading compensation and real, fast progression for someone who delivers results.

• £80,000 (realistic) on-target earnings in Year 1, made up of a very competitive base salary plus commission on the co-operative marketing revenue you generate. We expect this to increase above £110,000 from Year 2
• Commission is completely uncapped
• 25 days holiday plus UK bank holidays
• Pension (statutory minimum)
• Fully remote, with the option to join us in our London HQ
• Full access to industry familiarisation trips and events
• Laptop, phone system, and all tooling to operate at your best
• Staff travel discounts