Head of Commercial Learning & Onboarding Strategy

Celldex Therapeutics; Hampton (NJ); Remote; USD 203,000 - 264,000; Full time

Job summary

Celldex Therapeutics, Inc. is seeking a Senior leader to design and execute enterprise-wide commercial learning and onboarding for a first product launch. You will establish foundational training infrastructure, oversee content development, and measure learning effectiveness across sales, marketing, and market access teams.

Role requires 10+ years in biotech/pharma training, strong vendor management, and proven leadership. Travel up to 40% is expected in a dynamic, startup-like environment.

Qualifications

• 10+ years in biotech/pharma commercial training or related roles.
• Pre-launch experience strongly preferred.
• Excellent vendor procurement and management experience.
• Expert knowledge of adult learning principles and training effectiveness measures.
• Excellent project management and communication skills.
• Ability to travel as needed (up to 40%).
• Prior team leadership experience required.
• Demonstrated ability to establish credibility with sales, marketing, market access, and Medical Affairs professionals, as well as HCP customers.
• Experience and/or expertise in Training & Development roles in highly clinical/scientifically-driven teams.

Responsibilities

• Design and lead strategy and execution to build enterprise-wide capabilities for Celldex's first commercial product launch.
• Establish and scale onboarding and learning programs across the Company, including sales, marketing, and market access.
• Partner with HR to integrate best practices into Corporate Onboarding Program.
• Build and deliver launch training curriculum (disease state, product, competition, objection handling).
• Lead development of training materials, tools, and job aids with cross-functional stakeholders.
• Coordinate and execute live training events (national sales meetings, launch meetings, field rides).
• Select and manage external vendors (content development, training platforms, LMS).
• Establish training metrics and assess program effectiveness; drive continuous improvement.
• Ensure compliance with policies including promotional review and training documentation.
• Serve as point of contact for all commercial training needs across the organization.
• Build training infrastructure (LMS, certification processes) for scaling post-launch.
• Hire, manage, and develop L&D team.
• Lead matrixed training team with dotted line oversight of field marketing managers, commercial operations, and other representatives.
• Provide operational support and adult learning best practices to medical affairs.
• Develop and execute training curriculum for Physician Speaker Programs and Patient Advocacy programs.

Skills

Biotech/pharma commercial training

Adult learning principles

Project management

Vendor management

Communication skills

Leadership

Travel up to 40%

Tools

LMS

Job description

Celldex Therapeutics, Inc. is seeking a Senior leader to design and execute enterprise-wide commercial learning and onboarding for a first product launch. You will establish foundational training infrastructure, oversee content development, and measure learning effectiveness across sales, marketing, and market access teams.

Role requires 10+ years in biotech/pharma training, strong vendor management, and proven leadership. Travel up to 40% is expected in a dynamic, startup-like environment.