Head of Commercial Enablement, GeneDx

GenomeWeb; Gaithersburg (MD); Remote; USD 185,000 - 208,000; Full time

Job summary

GeneDx is seeking a Head of Commercial Enablement to drive adoption of the commercial strategy across sales, client success, and client services from its Gaithersburg–remote US footprint.

You will build unified enablement content, tools and metrics, align programs with go-to-market goals, and lead onboarding, learning, and continuous development for all client-facing roles using CRM, LMS, and analytics to boost performance.

Qualifications

• 8–12 years of experience in sales, sales enablement, or commercial operations.
• Proven track record in building enablement programs with cross functional partners.
• Strong critical thinking, communication and project management skills.
• Ability to evaluate and implement technology platforms to scale efficiency.
• Demonstrate ability to analyze problems, anticipate consequences and remove obstacles.
• Strong cross-functional leadership and collaboration across departments.
• Detail oriented, analytical and data driven.

Responsibilities

• Incorporate broad commercial strategy into a unified enablement approach across sales, client success, and client services.
• Partner with leadership to align enablement programs with business objectives and GTM strategy.
• Oversees onboarding, continuous learning, and skills development across all client-facing roles.
• Guide and integrate enablement efforts across training, learning, and development.
• Support product launches, market expansions, and strategic training campaigns with tailored enablement.
• Drive a culture of continuous improvement and accountability across client-facing teams.
• Improve adoption and optimization of enablement platforms, CRMs, LMS, and knowledge tools.
• Partner with cross functional stakeholders to ensure enablement content is current and aligned with strategy.
• Leverage technology and AI to drive efficiencies that scale outputs.
• Define and report on commercial enablement KPIs.

Skills

Enablement strategy

Cross-functional leadership

Sales enablement

Program management

Analytics

CRM

LMS

Tools

CRM

LMS

Job description

205 Perry Parkway (this position is remote US)

Gaithersburg, MD 20877

185K - 208K

Job Description

Summary

The Head of Commercial Enablement role is centered on adoption of commercial strategy to drive alignment, efficiency, and effectiveness across all client-facing teams (sales, client success management, client services, etc.) by developing unified enablement strategies, content, tools, and metrics that support commercial goals and performance accountability.

Job Responsibilities

Incorporate the broad commercial strategy and long-term vision into a unified commercial enablement approach across sales, client success management, and client services.

Partner with commercial leadership to align enablement programs with business objectives and go-to-market strategy.

Oversees the commercial training team ensuring onboarding, continuous learning, and skills development across all client-facing roles.

Guide and integrate all enablement efforts across commercial training, learning, and development.

Support product launches, market expansions, and strategic training campaigns with tailored enablement.

Drive a culture of continuous improvement and accountability across all client-facing teams.

Improve adoption and optimization of enablement platforms, CRMs, LMS, and knowledge tools.

Partner with key cross functional stakeholders to ensure enablement team is informed of latest strategy, insights and customer analytics.

Leverage technology and AI to drive meaningful efficiencies that enhance and scale team outputs

Act as a hub between other cross-functional teams to ensure content, tools, and messaging are consistent and accessible.

Identify performance gaps and implement strategies to increase quota attainment, reduce sales cycle, and improve win rates.

Support sales process optimization, territory planning, and pipeline health initiatives.

Ensure teams have easy access to relevant, up-to-date content (playbooks, enablement pages, battle cards).

Drive feedback loops from customer-facing teams to inform and improve the development of enablement content and resources.

Use insights to continuously evolve enablement programs and maximize impact.

Define and report on commercial enablement KPIs.

Work closely alongside the Director of Commercialization and Planning to ensure that launches are thoughtfully paired with strategic and thorough pull through efforts to maximize success of commercial objectives.

People Manager

Yes; currently, the commercial training and sales enablement team reports to this role. This may change in the future.

Requirements

Education, Experience, and Skills

8–12 years of experience in sales, sales enablement, or commercial operations

Proven track record in building enablement programs from the ground up and working with cross functional partners to reach business goals.

Strong critical thinking, communication and project management skills

Ability to evaluate and implement technology and innovation platforms that help scale team efficiencies and outputs

Demonstrate a sound ability to analyze problems, anticipate consequences and eliminate obstacles to achieve commercial objectives

Strong cross-functional leadership skills

Ability to influence and build relationships across different functions resulting in deep partnership and collaboration

Detail oriented, analytical and data driven

GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest, rare disease data sets. For more information, please visit www.genedx.com .