Head of Commercial Enablement

GeneDx; United States; On-site; USD 186,000 - 208,000; Full time

Job summary

GeneDx, LLC is seeking a Head of Commercial Enablement to drive adoption of a unified enablement strategy across sales, client success, and client services. You will develop content, tools, and metrics to support commercial goals and accountability.

The role partners with commercial leadership to align programs with the go-to-market strategy, oversees training and onboarding, and uses technology to improve adoption, analytics, and cross-functional collaboration.

Qualifications

• 8–12 years of experience in sales, sales enablement, or commercial operations in healthcare, diagnostics, or genetics.
• Proven track record in building enablement programs and cross-functional collaboration.
• Strong critical thinking, communication and project management skills.
• Ability to evaluate and implement technology platforms that help scale team efficiencies and outputs.
• Detail oriented, analytical and data driven.

Responsibilities

• Incorporate the broad commercial strategy into a unified enablement approach across sales and client services.
• Partner with leadership to align enablement programs with go-to-market strategy.
• Oversees the commercial training team ensuring onboarding and continuous learning.
• Define and report on commercial enablement KPIs.
• Work with cross-functional stakeholders to keep enablement content up-to-date.
• Leverage AI to drive efficiencies and scale team outputs.
• Act as a hub between cross-functional teams to ensure content and tools are consistent.
• Identify performance gaps and implement strategies to increase quota attainment and shorten sales cycles.

Skills

Sales enablement

Cross-functional leadership

Project management

Strategic thinking

Communication

Tools

CRM systems

LMS platforms

Job description

GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world's largest, rare disease data sets. For more information, please visit www.genedx.com.

Summary

The Head of Commercial Enablement role is centered on adoption of commercial strategy to drive alignment, efficiency, and effectiveness across all client-facing teams (sales, client success management, client services, etc.) by developing unified enablement strategies, content, tools, and metrics that support commercial goals and performance accountability.

Job Responsibilities

• Incorporate the broad commercial strategy and long-term vision into a unified commercial enablement approach across sales, client success management, and client services.
• Partner with commercial leadership to align enablement programs with business objectives and go-to-market strategy.
• Oversees the commercial training team ensuring onboarding, continuous learning, and skills development across all client-facing roles.
• Guide and integrate all enablement efforts across commercial training, learning, and development.
• Support product launches, market expansions, and strategic training campaigns with tailored enablement.
• Drive a culture of continuous improvement and accountability across all client-facing teams.
• Improve adoption and optimization of enablement platforms, CRMs, LMS, and knowledge tools.
• Partner with key cross functional stakeholders to ensure enablement team is informed of latest strategy, insights and customer analytics.
• Leverage technology and AI to drive meaningful efficiencies that enhance and scale team outputs
• Act as a hub between other cross-functional teams to ensure content, tools, and messaging are consistent and accessible.
• Identify performance gaps and implement strategies to increase quota attainment, reduce sales cycle, and improve win rates.
• Support sales process optimization, territory planning, and pipeline health initiatives.
• Ensure teams have easy access to relevant, up-to-date content (playbooks, enablement pages, battle cards).
• Drive feedback loops from customer-facing teams to inform and improve the development of enablement content and resources.
• Use insights to continuously evolve enablement programs and maximize impact.
• Define and report on commercial enablement KPIs.
• Work closely alongside the Director of Commercialization and Planning to ensure that launches are thoughtfully paired with strategic and thorough pull through efforts to maximize success of commercial objectives.

People Manager

• Yes; currently, the commercial training and sales enablement team reports to this role. This may change in the future.

Education, Experience, And Skills

• 8-12 years of experience in sales, sales enablement, or commercial operations in healthcare, diagnostics, or genetics.
• Proven track record in building enablement programs from the ground up and working with cross functional partners to reach business goals.
• Strong critical thinking, communication and project management skills
• Ability to evaluate and implement technology and innovation platforms that help scale team efficiencies and outputs
• Demonstrate a sound ability to analyze problems, anticipate consequences and eliminate obstacles to achieve commercial objectives
• Strong cross-functional leadership skills
• Ability to influence and build relationships across different functions resulting in deep partnership and collaboration
• Detail oriented, analytical and data driven

Pay Transparency, Budgeted Range

$185,868-$208,293 USD

A culture that plays to win, because patients are counting on us

At GeneDx, we're driven by urgency and purpose: helping patients get diagnosed earlier. Our mission, to empower everyone to live their healthiest life through genomics, drives our team to make a tangible impact each day - and shapes our culture where high standards, strong teamwork, and meaningful ownership are the norm. We act with intention, support one another, and deliver work we're proud to put our names on.

Here's what you can expect day to day:

• Play like a champion (step up, redefine what's possible, own it)

We bring energy, focus, and a bias for action. We step up, take initiative, and deliver on our commitments - with quality, speed, and care.

• Think bigger (stretch beyond, courage not consensus)

We push past the obvious. We challenge assumptions, raise the bar, and make thoughtful, decisive calls - choosing progress over perfection.

• Grow fast (be curious, speak up, be agile)

We stay curious, ask questions, and share direct feedback with respect. We adapt quickly and keep learning through collaboration and continuous improvement.

If you're motivated by meaningful work, a fast-moving environment, and teammates who care deeply about outcomes, you'll thrive at GeneDx.

At GeneDx, we believe in taking care of our people. We provide competitive compensation and benefits that reflect local market practices and legal requirements in each country where we operate, helping employees thrive both professionally and personally.

We welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law.

GeneDx is a place where people from all backgrounds can make an impact.

All privacy policy information can be found here.