Head of Cold Calling Ops – Build & Scale From Scratch

ISpeedToLead Inc.; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

ISpeedToLead Inc. is seeking a seasoned Cold Calling Team Director to build and lead a new call center, supplementing vendor leads and expanding into challenging regions.

You will hire, train, and manage callers, design dialing strategies, set lead qualification standards, and monitor key metrics to drive performance in real time. Strong English, US-hour overlap, and hands-on execution are essential.

Qualifications

• 5+ years of hands-on experience in cold calling operations, preferably in real estate wholesaling.
• Proven track record building or scaling outbound calling teams (10–50+ callers) from scratch.
• Deep understanding of dialing systems, number reputation, spam flagging, and call deliverability.
• Experience working with CRMs and dialers such as ReadyMode, Podio, GoHighLevel, or similar.
• Strong analytical mindset - comfortable managing performance through metrics and making fast decisions.
• Ability to personally execute (set up campaigns, run calls, debug issues) - not just manage.
• Advanced English (daily communication with US-based teams, reporting to leadership, live coaching).
• Availability to work overlapping US business hours and manage operations in real time.

Responsibilities

• Build the cold calling operation from scratch, including structure, hiring plan, and processes.
• Hire, train, and manage callers, team leads, and QA as the team scales from 2–3 to 30–50+ people.
• Design and optimize dialing strategy, number rotation, warm-up, and deliverability to maintain high connect rates.
• Set up and improve lead qualification standards to ensure every lead is marketplace-ready and compliant.
• Monitor performance metrics (connect rate, leads per caller, rejection rate, cost per lead) and act on them daily.
• Work closely with product, data, and engineering teams to integrate dialer, CRM, and lead pipelines.
• Run real-time coaching and performance management during US calling hours to improve team output and quality.

Skills

Cold calling

Team leadership

Performance metrics

CRM integration

Dialer systems

Process design

English proficiency

Real estate experience

Tools

ReadyMode

Podio

GoHighLevel

Job description

ISpeedToLead Inc. is seeking a seasoned Cold Calling Team Director to build and lead a new call center, supplementing vendor leads and expanding into challenging regions.

You will hire, train, and manage callers, design dialing strategies, set lead qualification standards, and monitor key metrics to drive performance in real time. Strong English, US-hour overlap, and hands-on execution are essential.