Head of Cloud Operations & Reliability

Drive Capital; Providence (RI); On-site; USD 180,000 - 240,000; Full time

Job summary

HavocAI is seeking a Head of Cloud Operations to own the change, release, incident, and reliability practices that keep our systems dependable, auditable, and compliant as we scale.

Reporting to the Director of Cloud and partnering closely with the ISSO and engineering teams, you will define how production changes are approved and deployed, how releases are coordinated, how incidents are managed, and how we maintain a trustworthy record of what is running across our environments.

Responsibilities

• Lead and manage the SRE and DevOps teams, setting technical and operational direction across reliability, automation, and safe delivery.
• Hire, coach, develop, and manage performance for engineers across both functions.
• Own reliability and delivery practices including SLIs, SLOs, error budgets, on-call health, CI/CD, and infrastructure automation.
• Establish clear ownership and operating expectations across cloud reliability and delivery.
• Partner with engineering leaders to identify systemic reliability risks and prioritize improvements.
• Build an engineering culture that balances speed, reliability, security, and operational discipline.
• Define and own change classes—including standard, normal, and emergency changes with clear approval paths and requirements.
• Establish and operate an appropriate change approval process, including impact assessments, rollback plans, and approval records.
• Integrate change management with GitOps workflows, using merged, signed, peer reviews.

Job description

HavocAI is seeking a Head of Cloud Operations to own the change, release, incident, and reliability practices that keep our systems dependable, auditable, and compliant as we scale.

Reporting to the Director of Cloud and partnering closely with the ISSO and engineering teams, you will define how production changes are approved and deployed, how releases are coordinated, how incidents are managed, and how we maintain a trustworthy record of what is running across our environments.