Head of Client Success, Perishable Logistics & Growth

Rival; Austin (TX); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Comprehensive benefits package including medical, dental, vision

401(k) matching program

Employee Resource Groups

Company paid holidays and vacation time

Access to onsite gym

Free counseling sessions

Job summary

Rival is searching for a Director of Client Success to lead its Arrive Fresh team in Austin, TX. This role involves driving performance and operational strategy in perishable cold-chain logistics, mentoring staff, and fostering long-term client relationships.

Candidates should possess extensive logistics experience, particularly in produce and floral sectors, and demonstrate strong leadership abilities. The position offers a comprehensive benefits package and a vibrant work culture.

Qualifications

• 15+ years of relevant logistics and brokerage experience.
• 10+ years in produce and floral logistics, with knowledge of cold-chain execution.
• 3+ years in logistics leadership roles.

Responsibilities

• Direct operations of the Client Success Department.
• Establish and implement Standard Operating Procedures (SOPs).
• Manage customer implementations and logistics solutions.

Skills

Logistics management

Client relationship management

Cold-chain logistics

Regulatory compliance knowledge

Team leadership

Education

Bachelor’s Degree in Business Administration or related field

Tools

Microsoft Office Excel

Microsoft Office PowerPoint

Job description

Rival is searching for a Director of Client Success to lead its Arrive Fresh team in Austin, TX. This role involves driving performance and operational strategy in perishable cold-chain logistics, mentoring staff, and fostering long-term client relationships.

Candidates should possess extensive logistics experience, particularly in produce and floral sectors, and demonstrate strong leadership abilities. The position offers a comprehensive benefits package and a vibrant work culture.