Head of Client Services & Growth - Retail Ad Leader

Walgreens; Deerfield (IL); On-site; USD 175,000 - 284,000; Full time

Job summary

Walgreens Advertising Group seeks a transformational leader to serve as Head of Client Services, overseeing client service, account management, and customer success within a retailer-owned media network. The role requires building and leading high-performing teams, developing talent, and driving growth across advertisers, agencies, and internal partners.

The ideal candidate brings a proven retail media leadership track record, strong stakeholder management, and the ability to scale programs

Qualifications

• Bachelor's degree and at least 8 years of experience in sales and account management, or equivalent.
• Excellent communication and presentation skills.
• Significant experience leading, managing and overseeing multiple stakeholders and cross-functional teams.
• Established relationships with advertisers, agency teams, and media owners to drive revenue goals.
• Detail-oriented marketer with a proven track record creating sales collateral, presentations, reports and plans.
• At least 5 years of experience contributing to financial decisions and budgets.
• At least 5 years of direct or cross-functional leadership and management experience.
• Willing to travel up to 50% for business.

Responsibilities

• Manages clients with upfront commitments, ensuring fulfillment of JBP commitments and spending through integrated team collaboration.
• Establishes and maintains enterprise connectivity and integrations.
• Secures RFPs and drives renewals for existing non-JBP clients, focusing on continued investment and brand dollars.
• Leads media planning to complete RFPs and provide strategic insights to sales.
• Supports strategic accounts by responding to RFPs and advising on optimization and upselling.
• Drives account growth by securing upfront commitments and RFPs with existing and new clients.
• Collaborates with clients to collect campaign inputs and enable campaign execution and optimization.
• Sets up campaigns, leads execution, and provides inputs on channel strategies based on results.
• Drives the sales cycle by building a strong pipeline of demand for advertising solutions.
• Serves as a consultant to understand client needs and pitch advertising and data solutions.
• Maintains and refines sales collateral, presentations, and training materials.
• Develops cross-functional teams and fosters a diverse, inclusive workplace.

Skills

Executive leadership

Cross-functional leadership

Strategic sales

Client relationships

Presentation skills

Travel readiness

Education

Bachelor's degree

MBA preferred

High School/GED with 11+ years experience

Job description

Walgreens Advertising Group seeks a transformational leader to serve as Head of Client Services, overseeing client service, account management, and customer success within a retailer-owned media network. The role requires building and leading high-performing teams, developing talent, and driving growth across advertisers, agencies, and internal partners.

The ideal candidate brings a proven retail media leadership track record, strong stakeholder management, and the ability to scale programs